Utility Week Consumer Debt
If the macroeconomic changes of the last few months have taught the utility sector anything, it is that companies must have nuanced strategies in place to deal with household debt.
Debt strategies in the utilities sector are evolving, driven by fresh technology, regulation and mounting competition. In volatile times, customer circumstances may alter in new and difficult to predict ways, making the tough task of identifying nascent debt problems that much harder.
For utilities who aspire to proactive debt management, this is a real problem. They must find ways of improving and increasing customer contacts as well as building better data insights if they want to support a meaningful collections strategy.
On 16 March in Birmingham at the 9th annual Utility Week Consumer Debt Conference, sponsored by Arum, experts will showcase their developing approaches and give insight into the next hurdles they face as they continue the mission to eliminate bad debt.
This CPD-certified conference will equip you with the tools to: - Use data to build a holistic picture of your customers - Ensure you are up to date with Ofgem's & Ofwat's regulation and policy updates - Create innovative approaches to Smart Meter data & technology - Prevent billing delays through accurately tracking transient tenants - Operationalise your approach to fraud
Expert speakers sharing their insight include:
- Deven Ghelani, Director, Policy in Practice
- John Russell, Senior director of strategy & planning, Ofwat
- Meghna Tewari, Head of consumer vulnerability strategy consumers & competition division, Ofgem
- Chris Harris, Head of regulation & policy, RWE npower
- Ian Parry, Head of credit operations, First Utility
- Stuart Ledger, Chief financial officer retail, Thames Water
- Jo Causon, Chief executive officer, The Institute of Customer Service
- Karen Walker, Credit & collections director, British Gas
- Fiona Bailey, Head of income domestic retail, United Utilities
- Mark Fawcitt, Credit risk manager & collections strategy lead, Scottish Power
- Steve George, Customer services director, South East Water
- Daniel Walker-Nolan, Principal policy manager - energy & consumer policy, Citizens Advice
- Phillip King, Chief executive, Chartered Institute of Credit Management (conference chair)
- Sandy Duckett , Principal utilities and collections specialist, Arum
View the full agenda, download the brochure, view the complete list of speakers and register at: http://events.utilityweek.co.uk/debt/
Alternatively, contact Rachael Cannon on +44 (0) 1342 332041 or email firstname.lastname@example.org
For sponsorship and exhibition contact Richard Powell on +44 (0) 1342 332062 email@example.com
- REA appoints new head of electric vehicles New head’s role will be to champion the use of ultra-low emission vehicles
- Ofwat loses senior director Ofwat begins the search for a new senior director of customers and casework
- Thames Water names new retail MD Kelly MacFarlane succeeds Ian Cain as managing director of customer service and retail
- Utility Week Energy Wales Conference 16/05/2017 The Utility Week Wales Energy Conference offers you a unique chance to join us and other leaders as we address policy, case...
- WWT Wales Water conference 17/05/2017 The 4th annual Wales Water Conference, taking place on May 17 in Cardiff is the flagship event dedicated to the evolving...
- Utility Week Live 2017 23/05/2017 Utility Week Live is the UK s only exhibition dedicated to the UK s gas, electricity and water industries, connecting...
- Utility Week Stars Awards 23/06/2017 <b>Once again, utilities and their partners will gather to celebrate the vital contribution of front line and back office...