Wessex Water offers first 'report a leak' app
Wessex Water has launched a free app that allows its customers to make contact from their mobile phone.
People who download the app can check out water saving tips, access contact numbers and help Wessex Water the company reduce leakage. The "report a leak" facility allows the user to notify the location of a leak simply, as it automatically locates the user. Customers can even upload a picture of the leak to help the company find it.
Clive Tugwell, new media manager, said: "We believe the "report a leak" facility will provide customers with a much easier way to notify us if they spot a leak in our extensive water supply network. It will complement the work of our staff who proactively check for leaks on a daily basis."
It added that plans were underway to further develop the app so customers could notify the company of a change of address and pay their bill.
Wessex Water's iPhone app can be downloaded free to any iPhone, iPod or iPod Touch running the latest software from the Apple App store. For more information visit http://www.wessexwater.co.uk/mobile . Wessex said an android version would follow within two months.
Veolia Water said it would soon launch an app with similar capabilities.
- Severn Trent commits to offer customers paper bills Severn Trent is the latest company to commit to offering paper bills for its customers.
- Blog: it’s time for action on the CMA and Hinkley In her news editor’s blog for Utility Week, Lois Vallely rounds up some of the big stories of the week.
- Portsmouth Water tops customer satisfaction list Portsmouth Water has, for the second year in a row, come out on top for handling customer queries and resolving issues.