Together Energy aims to double customer base

New supplier has signed up 6,000 households since launching last year

Together Energy founders Geoff Guenther and Paul Richards Together Energy founders Geoff Guenther and Paul Richards

The new gas and electricity supplier, Together Energy, has said it hopes to double its customer base by the end of the year and hire 20 more staff.

The company said it now supplies nearly 6,000 households across the UK, generating a turnover of £5.4 million, after first opening its doors in October 2016.

It now aims to have around 15,000 customers by the end of the year, with a long-term goal of supplying 100,000 by 2020.

And as the company continues to expand its customer base, it is aiming to hire 20 new staff members at its Clydebank-based operation before Christmas.

The roles will predominantly be within its customer service department, which currently employs 38 people.

Two senior energy executives, Paul Richards and Geoff Guenther, founded Together Energy last year.

They raised £325,000 of initial investment between them, with support from a private investor.

Mr Richards said they “spotted a gap in the market for an energy supplier that does things differently”.

“Most companies entering the UK energy sector are tech-focussed or playing a numbers game, aiming to hit the one million customers mark – there’s nothing personal about either approach,” added Richards.

“We set the business up with specific commitments to customers: offering a transparent, easy-to-understand service; the simplest bill in the industry; and an aim to resolve to all queries within eight hours.”

“Since getting underway less than a year ago, we’ve seen strong growth and solidified our position a lot more quickly than expected.

“That’s helped us get to this next phase of expansion, ramping up our marketing efforts and looking to renew our first tranche of customers,” added Richards.

“Looking further ahead, we’re aiming to get to 100,000 customers by 2020 through a combination of strong customer service and a unique product offering.”

 

Author: Jamie Hailstone,
Channel: Customers
Tags: UK , Gas Retail , Electricity Retail , Finance and Investment

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