Yorkshire Water to transfer business customers to Three Sixty

Yorkshire Water has formally confirmed that it will transfer all of its non-household retail customers to its recently formed sister company Three Sixty.

Three Sixty will take on Yorkshire’s 130,000 business customers as the market opens in April next year. Yorkshire Water will continue to have responsibility for the water and wastewater treatment and network functions across Yorkshire. It will also continue to provide retail services to its 2.2 million household customers.

Yorkshire Water chief executive Richard Flint said: “We are confident the great service and value that customers of Yorkshire Water have come to expect will continue to be delivered and improved upon by this arrangement.

“Three Sixty have already demonstrated their customer service credentials by providing retail services under contract to all of Yorkshire Water’s business customers since April 2016.”

He added: “We recognised that a fresh approach was needed to build on past successes and deliver the needs of business customers in a totally new retail water market. This is what we have with the transfer of these activities to Three Sixty; a business specifically developed to meet the needs of business customers nationwide, but created from the very foundation and roots of the Kelda Group.

“The changes in the water market provide Three Sixty with the opportunity to become a truly innovative water retailer, and allow Yorkshire Water to focus on delivering our strategic business objectives and successful outcomes around the 26 performance commitments we have made to our customers.”

Three Sixty managing director Robert Marrill said the company was “delighted” that Yorkshire Water had selected it as the retailer for the Yorkshire region’s non household customers.

“In developing Three Sixty, we have taken the attributes that made Yorkshire Water’s non household water business work well for its customers and applied them to the new company, putting the customer’s needs at the heart of everything we do,” he said.

“Like Yorkshire Water, Three Sixty will be easy and straight forward to work with and we will ensure a seamless and smooth transition for customers.”

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