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How has the pandemic catalysed change in field worker experience and field force management? Utility Week explores the experiences and ambitions of energy and water industry leaders in this new report.

The lasting impact of the coronavirus pandemic is being felt in all corners of utility operations, including in the field where necessity has become the mother of invention and accelerated transformation – in processes, working practices and the application of technology.

In this report, created by Utility Week in association with Salesforce, we explore some of the key ways in which the field worker experience has been altered by the pandemic and how it has catalysed pre-existing trends for change in field operations.

The report’s insights based on in-depth interviews with senior operational and HR leaders at energy and
water utilities, including Thames Water, SSEN, Western power Distribution, United Utilities, UK Power Networks and Severn Trent.

Topics tackled in the report include:

– Digitisation of field processes

– Field workers as the front line of customer service

– Digital training and development

– Virtual management and convergence of consumer and industrial technology

Download the report now to learn more.

Download the full report

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