Adding a human touch to artificial intelligence

The use of AI is becoming more and more common in everyday life, including in customer interactions with utilities providers. Yet on its own, AI will not be enough to provide the increasingly complex needs of consumers. Writing for Utility Week Rahul Arora, senior vice president and head of emerging business unit UK & Europe at data company EXL, argues that properly managed AI should augment human understanding.

Standard content for Members only

To continue reading this article, please log into your Utility Week Account or subscribe now

Already registered?

Log in

Request a call back