The unprecedented rise in energy prices has, according to Utilita founder and CEO Bill Bullen, created a ‘best-ever opportunity’ for the Government and energy suppliers alike to encourage energy efficient customer behaviour.
At a time of upheaval in the retail energy market, world-class customer service has never been so crucial – not only for customer acquisition, retention and return on investment (ROI), but for building relationships with customers at a time when trust is low.
Over the past eight months the Utility Week editorial team have been recording the split of male and female interviewees and contributors across our coverage. Editor James Wallin looks at the progress made and urges the sector to help us do more.
Pennon's chief executive Susan Davy recently invited South West Water customers to do their bit to keep coastal waters and rivers clean from pollution and set out the group's WaterFit programme of work to improve water quality but warns change will take time
Consumer research shows water companies are increasingly being seen as the primary culprits when it comes to river pollution, yet public awareness of the work they are doing to mitigate these impacts is actually dropping. Ruth Williams asks why the water sector has struggled to make its voice heard.
DevicePilot CEO, Pilgrim Beart – founder of the platform which eventually became British Gas’ Hive – discusses the route to successful smart energy innovation and why service management holds the key to a smooth journey.
Melissa Gander, chief operating officer at Kaluza, runs the rule over a number of modern customer support operating models to help guide energy companies towards improved decision making, innovation and service.