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Fighting an invisible enemy: consumer debt and utilities
Debt and collections leaders in utilities remain braced for the wave of debt and affordability woes they know will come with the end of government’s coronavirus support measures. Are they armed with the right products, resources and data to service the new scale and profile of customers in arrears?
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No going back: the pandemic year that shook up utility customer services
The pandemic ushered in a huge change in utility customer services culture at a pace which could not have been predicted. The new Insight Report from Utility Week uncovers the short-term tactics that companies deployed and considers how these can be honed into longer-term strategies to improve customers’ experience and company efficiency.
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Why utility companies should embrace digital innovation
Networking infrastructure represents a real turning point for the utilities sector. To date organisations have been constrained by the fixed nature of their legacy networking communications infrastructure, and the technical challenges to keep up to date. Digital transformation is the only viable option to drive productivity gains through the whole organisation and in their IT infrastructure. Download this free report on the topic.
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Harnessing innovation to accelerate the transition to net zero
Net zero is a once in a generation opportunity to transform the energy system. This high-level report, in association with Microsoft and Accenture, explores how digital technology and partnership working can help the sector accelerate and scale up to deliver the transition affordably.
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How to fix megaprojects (and all capital projects that matter)
Less than one per cent of megaprojects deliver the promised benefits on time and on budget. Download this report from Vision to learn why they go wrong, how you can fix them and why the fix works. The report also explores how these lessons can be applied to all capital projects of scale.
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Doubling down on debt – AI and Machine Learning in action
How could a powerful combination of artificial intelligence and Machine Learning help utilities overcome mounting challenges in debt provision, prevention and forecasting? Download this new report from Utility Week and Inawisdom to find out.
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Cloud solutions to boost hazardous gas monitoring
A new report from Utility Week, in association with MSA Safety io explores how cloud technology can help utilities maintain real time updates direct from workers' wearable gas detection devices, improving safety and boosting efficiency in compliance.
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Accelerated transformation in field operations
How has the pandemic catalysed change in field worker experience and field force management? Utility Week explores the experiences and ambitions of energy and water industry leaders in this new report.
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