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Billing and payments: How well do you know your customers?
This research report explores the barriers that are hampering UK utilities’ ability to engage with customers on their own terms across the billing and payment cycle through increased flexibility, tailored services and real-time communications channels.
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Water efficiency: Saving water, money and the environment
Urgent action is needed from water companies due to the combined pressures of increasing consumption and climate change. This report explores the current state of play for water efficiency and whether the sector is doing enough to engage with customers and encourage demand reduction.
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The new centre of residential energy services
The Climate Change Committee puts the cost of transitioning the UK’s 29 million homes to net zero at £250bn. This represents an unprecedented opportunity for service providers involved in the energy infrastructure and the life cycle of a home.
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Water Industry Awards 2022 Winners
The Water Industry Awards 2022 were revealed in June. Check out the winners of all 19 awards – including four new categories – as well as pictures from the night in this free download.
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Network resilience: Mitigating the threats of today and tomorrow
As distribution network operators (DNOs) ready themselves for RIIO-ED2, a new report from Utility Week and Megger explores the role technology can play in ensuring safe, reliable and sustainable electricity supply and weathering a raft of ever-changing asset management challenges.
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Time to tackle vulnerability differently
Utilities must “not lose empathy” as the financial pressures on customers continue to mount, according to water and energy leaders. This extended summary details the concerns and aspirations of industry executives as they seek to improve their understanding of and response to vulnerability.
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Energy Reset: Creating sustainable businesses and prices
A major new report proposes key reforms to enable the energy retail market to deliver for customers and net zero. It examines where action can be taken now on easing affordability pressures, evolving regulation and wholesale markets and ensuring a healthy, competitive energy retail market.
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Unlocking proactive customer service
Utilities leaders have long spoken of a need to shift sector mindsets from a focus on assets to the needs of end users. But, how quickly is this transition happening in practice and is data playing the central role it needs to? This new report gauges the views of senior industry figures, from Eon, EDF, Western Power Distribution and UK Power Networks among others.
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Identifying inefficiencies and transforming project management
A swathe of major infrastructure projects across the utilities sector are driving the adoption of new ways of working, cutting-edge technology and innovative methods for reducing project timelines. This report examines the role of location data as the “glue” underpinning new approaches to large infrastructure projects and how having the right data can enable a digital-first strategy that is more efficient and cost-effective.
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