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Data for flexibility: supporting market growth and liquidity

Energy flexibility markets are maturing, but limitations in the availability, quality and accessibility of data are still raising barriers between market participants and the full scale of their ambition. This report created by Utility Week in association with SSEN Distribution offers frank insight into the data frustrations and expectations of flexibility market stakeholders.

01/12/2023

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Utilities communications networks: Why go private?

Mobile phone companies are in the process of shutting down 3G services and utilities using 3G for communications with equipment could be adversely affected. Private LTE networks provide a secure, robust alternative that’s good for the long-term. Westermo explains more in a new report.

01/12/2023

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Cable defect monitoring: How AI is making networks healthier

Remote monitoring of cable defects using AI can help engineers predict failure before it happens at substations and other installations. Read our report to find out how.

21/11/2023

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Regain control of your IT budget and ERP roadmap ahead of AMP8

Utility Week Introduces Rimini Street, a Nasdaq-listed enterprise software company that is helping utilities get control of their IT as AMP8 approaches.

13/11/2023

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Creating the virtuous circle: Why employee engagement is essential to customer satisfaction

Great customer service is about much more than a well-run contact centre and quick call pick-up times. Our latest Utility Week Intelligence Research report looks at the impact an engaged workforce has on customer satisfaction and why engagement begins before an employee starts work – and continues when they’ve left.

08/11/2023

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Using cloud computing? Here’s how to make your network cybersecure

Utilities are increasingly reliant on cloud computing to manage growing networks of connected devices but using third parties for the power and performance of the cloud also presents security risks. We explain what you can do to protect your organisation. 

06/11/2023

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Is OT the ‘soft underbelly’ of your company?

Digital tech presents many opportunities but also challenges in terms of security. Read our new report to find out how to protect operational technology at your organisation.

06/11/2023

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Restoring trust in utilities using multi-channel comms: A guide

There’s no doubt that when it comes to consumer trust in utilities, the story is one of decline. Anything that can improve ties with customers is welcome – and effective comms combining several channels is a great place to start. Our guide in association with CFH Docmail explains how to rebuild relationships using everything from personalised PDFs to the power of print.

02/11/2023

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How weather data helps utilties mitigate the impact of climate change

Many utility companies across Europe already rely on accurate and reliable weather forecasts to help overcome daily planning and operational challenges. According to a global study of utility executives by Accenture

26/07/2023

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Water Industry Awards 2023 Winners’ Review

Anglian Water was named company of the year at the 2023 Water Industry Awards. The company also took home a further three gongs at the prestigious event, which also saw wins in multiple categories for United Utilities and Severn Trent. This winners’ review includes a full rundown of the victorious teams and individuals across 21 categories.

13/07/2023

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White Paper: Correction of the altitude effect in low pressure natural gas distribution networks

In low pressure natural gas distribution networks altitude affect can have an impact in regular operations: pressure increases with the density of the natural gas at high altitudes and decreases at lower ones, which can take the operating pressure out of the standard and safety limits. A typical solution has been to separate the network into two or more independent parts leading to a reduced impact of the altitude effect in each section. This is a drastic solution that does not solve the problem and sometimes cannot be applied.

03/07/2023

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Industry grandees mull intractable sector quandaries

A landmark report from Utility Week examines if utilities can reconcile the seemingly irreconcilable: sustainability, unprecedented levels of investment in infrastructure, and protection of consumers at a time when many are struggling. Read it to learn what many of the industry’s leading minds think about company ownership, energy markets, affordability and societal responsibility, future investment, and energy markets.

30/06/2023

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