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With more and more assets joining or replacing existing infrastructure, the challenges are mounting in terms of being able to accurately map which assets exist and their precise location.
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Moving from a paper-based system to a digital-based field service approach brings a plethora of benefits for companies, their workforces and their customers. It gives an opportunity to manage workloads in an efficient and safe manner, allows customers to keep tabs on appointment times and check the progress of their enquiry. But how do you get it right?
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This Insight Report from Utility Week, in association with Thunderhead, explores how companies inside and outside of the energy sector are taking on the challenge of changing customer expectations, how they can improve customer journeys, and the role customer engagement plays in their growth plans.
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Water and energy utilities face a radical shake-up, as forces such as climate change and shifts in consumer behaviour drive them to find new and innovative ways of operating. Alongside this, new technologies are being brought into the mainstream. Companies can choose to either capitalise on the benefits of these or get left behind.
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