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Utilities power modern life — and produce vast quantities of data, from the energy used to the resources needed to make many of these things that help us in business and our everyday lives. With Tableau, you can analyse that data for value that makes you more than a commodity, whether it’s increasing output, reducing downtime, or improving customer service. . A well-designed dashboard is a powerful launch point for data-driven conversations. Armed with the same collection of information, your business makes faster decisions based on a single source of truth. Learn the best practices for building the most effective dashboards for your audience with this white paper.
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Can utilities balance the need to inject new intelligence and connectivity into their aging asset base with the risk that doing so will increase cyber vulnerability? Download Utility Week's new report, in association with Fortinet, to find out.
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Energy switching rates reached an all-time high in 2019, with 25% of households making the switch. While this level of engagement is promising, concerns remain over the reliability and speed of switching. The energy companies are already paying out hundreds of thousands of pounds in compensation costs for erroneous transfers and non-compliance to the time frame, so how can they stop these from escalating in the wake of next-working-day switching in 2021?
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The utilities industry can be relied upon to deliver vital resources for its customers day-in-day-out. The utilities personnel supporting these services require mobile computing devices that are just as reliable. Rugged and ergonomically designed devices that can provide that vital connection, whether it’s serving business customers in the community or maintaining critical systems and infrastructure in the field.
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Engagement with stakeholders and customers has never been more important across utility companies. Business activities and strategies are shaped and impacted by the needs and views of these audiences. But how should water and energy companies be approaching engagement to help deliver their social responsibilities and business plans in a post-Covid environment?
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Almost 3 per cent of all worker deaths in the UK result from electrical discharge incidents. Which is why utilities leaders responsible for worker safety must be aware of the most potentially risky scenarios for arc flash and the solutions available for preventing or mitigating the chance of injury. Download this whitepaper to find out more.
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Download this new report into digitally transforming the traditional back office, including perspectives from utilities leaders from EXL and British Gas, along with case studies on transformation, customer experience, automation and innovation.
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Gartner’s latest analysis of field service management (FSM) providers highlights the leading players and the emerging challengers. Download the report for free.
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Whether you are completing scheduled maintenance or doing a customer install or emergency repair, exceeding customer expectations whilst maximising technician utilisation and first time fix rate has never been more important. That’s why getting field workforce scheduling, and parts processes not just managed competently—but fully optimised—has become the make-or-break for many businesses. But what defines best-in-class scheduling optimisation? 
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The UK’s lockdown period for coronavirus has prompted a mass recalibration of expectations around customer experience. How have consumers felt this change in their interactions with energy suppliers? And to what extent have suppliers been able to maintain control of the experience they have delivered for customers?
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Utilities are confronted by a deluge of data on a daily basis. But as you gain more insight about your hardware, your software and your customers—their wants, their needs, their anxieties, their choice of solar panel installations—what are you doing with it?
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