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Download this new report into digitally transforming the traditional back office, including perspectives from utilities leaders from EXL and British Gas, along with case studies on transformation, customer experience, automation and innovation.
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Gartner’s latest analysis of field service management (FSM) providers highlights the leading players and the emerging challengers. Download the report for free.
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Whether you are completing scheduled maintenance or doing a customer install or emergency repair, exceeding customer expectations whilst maximising technician utilisation and first time fix rate has never been more important. That’s why getting field workforce scheduling, and parts processes not just managed competently—but fully optimised—has become the make-or-break for many businesses. But what defines best-in-class scheduling optimisation? 
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The UK’s lockdown period for coronavirus has prompted a mass recalibration of expectations around customer experience. How have consumers felt this change in their interactions with energy suppliers? And to what extent have suppliers been able to maintain control of the experience they have delivered for customers?
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Utilities are confronted by a deluge of data on a daily basis. But as you gain more insight about your hardware, your software and your customers—their wants, their needs, their anxieties, their choice of solar panel installations—what are you doing with it?
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This insight report from Utility Week in association with Quadient examines how, as utilities open up more communication channels to customers, they can ensure their operations become more efficient – and what role technology plays in this.
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Working in confined spaces is dangerous and still leads to a number of serious injuries and deaths in the UK every year. Download this white paper to understand the steps you can take to make sure your operatives have the knowledge and equipment they need to stay safe.
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In December last year Ofwat announced that an innovation competition for a £200 million fund, financed by a ring-fenced levy on customers’ bills, would now go ahead for AMP7. At this exciting and pivotal moment for the UK water sector Utility Week, in association with CGI, has conducted a landmark qualitative research report to support water companies as they shape their strategy to take advantage of the new funding.
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Digital technology dramatically improves the economics and capabilities of every business yet utility companies are not always harnessing these benefits to the full. In this white paper Steven Bruce from Idox reviews the progress made to date and challenges still being faced across the energy and utilities sectors.
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This Utility Week Explains, in association with Idox, looks at how project control and collaboration software can connect the supply chain, automate processes and use data analytics to deliver far greater control, efficiency and certainty of outcome in the execution of large capital projects.
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How keen are UK utilities to adopt open data principles and why? An exclusive industry research report sheds light on the sentiment of technology and business leaders across the energy and water sectors.
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