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Minimising arc flash risks for utilities workers
Almost 3 per cent of all worker deaths in the UK result from electrical discharge incidents. Which is why utilities leaders responsible for worker safety must be aware of the most potentially risky scenarios for arc flash and the solutions available for preventing or mitigating the chance of injury. Download this whitepaper to find out more.
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Back Office is The New Front Office For Utilities
Download this new report into digitally transforming the traditional back office, including perspectives from utilities leaders from EXL and British Gas, along with case studies on transformation, customer experience, automation and innovation.
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Magic Quadrant for Field Service Management
Gartner’s latest analysis of field service management (FSM) providers highlights the leading players and the emerging challengers. Download the report for free.
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What defines best-in-class planning & scheduling optimization?
Whether you are completing scheduled maintenance or doing a customer install or emergency repair, exceeding customer expectations whilst maximising technician utilisation and first time fix rate has never been more important. That’s why getting field workforce scheduling, and parts processes not just managed competently—but fully optimised—has become the make-or-break for many businesses. But what defines best-in-class scheduling optimisation? 
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Customer experience: Lessons from lockdown for energy suppliers
The UK’s lockdown period for coronavirus has prompted a mass recalibration of expectations around customer experience. How have consumers felt this change in their interactions with energy suppliers? And to what extent have suppliers been able to maintain control of the experience they have delivered for customers?
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Moving your Customer Solutions to the Cloud: A 5 Step Guide
Utilities are confronted by a deluge of data on a daily basis. But as you gain more insight about your hardware, your software and your customers—their wants, their needs, their anxieties, their choice of solar panel installations—what are you doing with it?
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Communications for the new norm
This insight report from Utility Week in association with Quadient examines how, as utilities open up more communication channels to customers, they can ensure their operations become more efficient – and what role technology plays in this.
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Confined space working: Keep your people safe
Working in confined spaces is dangerous and still leads to a number of serious injuries and deaths in the UK every year. Download this white paper to understand the steps you can take to make sure your operatives have the knowledge and equipment they need to stay safe.
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Grasping the opportunity: water innovation
In December last year Ofwat announced that an innovation competition for a £200 million fund, financed by a ring-fenced levy on customers’ bills, would now go ahead for AMP7. At this exciting and pivotal moment for the UK water sector Utility Week, in association with CGI, has conducted a landmark qualitative research report to support water companies as they shape their strategy to take advantage of the new funding.
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Six steps to increase your engineering document control efficiency
Digital technology dramatically improves the economics and capabilities of every business yet utility companies are not always harnessing these benefits to the full. In this white paper Steven Bruce from Idox reviews the progress made to date and challenges still being faced across the energy and utilities sectors.
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UW Explains: Digitalising for efficiency in capital projects
This Utility Week Explains, in association with Idox, looks at how project control and collaboration software can connect the supply chain, automate processes and use data analytics to deliver far greater control, efficiency and certainty of outcome in the execution of large capital projects.
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