In our quarterly series of Big Picture articles, large customers give their verdict on utilities. This week, Kathy Oxtoby talks to Coventry University.
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Peter Kelly argues the mobile network is the only credible communications technology option for smart metering.
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Science, technology, engineering and maths graduates don't want to work in utilities because they see them as restrictive, confining and dull. Laura Manson-Smith and Nennia Orji report.
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It's been one of the driest winters on record. Drought orders are already being issued. But all this is happening against the backdrop of a quiet water affordability crisis.
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If Iran shuts the Strait of Hormuz, it won't only be crude oil supplies that suffer, reports Tom Woolley.
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Despite FIT cuts, PV can still be attractive to utilities if they use the power purchase agreement model as Thames Water has, says Patrick Charignon.
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What's on the horizon for utility customer service? Three experts share their thoughts.
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Smart meters will revolutionise the business of selling energy, but what exactly will this brave new world look like? Justin Pugsley canvases the industry for its views.
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Chargemaster is rolling out the country's first national EV charging infrastructure. Chief executive David Martell tells Karma Ockenden he has praise for electricity suppliers but DNOs could do more to help.
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Renewables developers must listen and learn from project detractors, not call them names, argues David Mclean.
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Customers don't want to wait until 2015 to start paying private sewer costs. Deryck Hall explains why, and sets out what else customers told CCWater about last October's sewer transfer.
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Jim Hayward relates front line tales from Eon's early experience of rolling out smart meters.
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