The relationship between utilities companies and their customers has changed drastically as a result of coronavirus.
Our Keeping Us Connected series has highlighted numerous examples of customer service that goes beyond the boundaries of a water or energy company.
As we now begin the long road out of lockdown, what will customers need from utilities companies?
In our latest #AskUsAnything webinar, our expert panel discussed the ways in which firms communicate with consumers, how they can identify vulnerability and what role utilities play in their wider communities among other topics.
The panel feature:
- Former Npower chief executive and current member of the Committee on Fuel Poverty Paul Massara
- Senior policy manager at Citizens Advice, Dr Elizabeth Blakelock
- Former director of consumer vulnerability at Centrica, Steve Crabb
- Lloyd Buxton, major accounts at Bold360