In the latest in our series of webinars covering the impact of coronavirus on the utilities sector focussed on customer issues.

The discussion centred around how the definition of a vulnerable customer will change as a result of the pandemic and its effects on the economy.

The panel consisted of Matthew Vickers, CEO of the Energy Ombudsman, Andy White, Senior Policy Manager CCW and Matt Cole, chair of the Fuel Bank Foundation.

To view the full webinar, click here.

To listen back to last week’s webinar, which covered workforce resilience, the impact on energy retail and how regulation is reacting to uncertain times, click here.

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