in association with

EXL Technology, Downloads

Back office is the new front office

As we move into the next stage of the present crisis, the battleground for utilities organisations has never been so competitive and complicated. The present pandemic, rapid adoption of technology, changing customer behaviour, and increasing competition are combining to disrupt traditional customer service models.

The way forward is digitally transforming the traditional back office into the new front office – Back Office 2.0!

Read to know more as we discuss perspectives from utilities leaders from EXL and British Gas along with case studies on transformation, customer experience, automation and innovation.

Download the whitepaper

Your contact details will be shared with our sponsor EXL under the legal basis of legitimate interest, where applicable. EXL may choose to contact you in accordance with their privacy policy: https://www.exlservice.com/privacy-policy.

To opt out please contact datadepartment@fav-house.com