As we move into the next stage of the present crisis, the battleground for utilities organisations has never been so competitive and complicated. The present pandemic, rapid adoption of technology, changing customer behaviour, and increasing competition are combining to disrupt traditional customer service models.
The way forward is digitally transforming the traditional back office into the new front office – Back Office 2.0!
Read to know more as we discuss perspectives from utilities leaders from EXL and British Gas along with case studies on transformation, customer experience, automation and innovation.
Download the whitepaper