Billing inaccuracies continue to dominate water retail complaints

Complaints to water retailers rose in 2020-21 compared to the previous year but those escalated to consumer watchdog CCW fell in the same period. CCW's annual review showed billing errors continue to dominate the causes of complaints

Standard content for Members only

To continue reading this article, please log into your Utility Week Account or subscribe now.

Already registered?

Log in
Close
Close

Request a call back