Can companies deliver smart customers?

Energy-behaviour anecdotes. In my local electrical store I have heard ­people told to look at energy efficiency ratings, and get the low-rated ones because they are cheaper. I know several people who put on appliances at night thinking they save money - although they are not on an Economy 7 tariff. And some businesses on an interruptible gas tariff found themselves unprepared when - you guessed it - the entirely predictable happened and there was an interruption.

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