Energy Reset

Utility Week's latest campaign sets out a vision for reforming the energy retail market.

Editor's picks

The special administration of Bulb will be backed by a £1.7 billion government loan. Approving the unprecedented use of the special administration regime, a judge said state backing was of "existential importance" to continue supply to Bulb's 1.7 million customers.
News
Energy suppliers outside of the largest seven would be “mad” not to question their future in the domestic retail market after the recent turmoil, an industry expert has suggested. Ellen Fraser, energy retail partner at Baringa Partners, said they should ask whether they are "going to have to take so much of a loss that the payback period is not worth it."
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The government should consider picking up the tab for Last Resort Supply Payment claims to spread out the costs of the industry levy and protect consumers from a sharp increase in energy bills next year, Energy UK’s deputy chief has stated. Audrey Gallacher, who also serves as the trade body’s director of policy, made the suggestion after Bulb became the first supplier to enter the special administration regime earlier this week.
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Latest in Energy Reset

A review into the methodology for setting the energy price cap has been announced by Ofgem following the unprecedented rise in wholesale costs in recent months. In a letter to the industry, the regulator’s chief executive Jonathan Brearley also revealed plans to facilitate faster payments to suppliers of last resort and pause all new applications for supply licences for at least six months.
News
Elexon has decided to bar small supplier Omni Energy from registering new electricity meters after the company failed to sufficiently reduce its credit cover percentage. The disruptor brand, which specialises in serving in prepayment meter (PPM) customers, previously warned it was “highly likely to cease trading”.
News
A more than £1 billion tax windfall should be used to help fuel poor households in the forthcoming budget, the head of the charity National Energy Action has argued. Adam Scorer warned that without emergency support, millions of households will sink further into debt or be forced to turn off their heating, becoming at risk of serious ill-health.
News
Ellen Fraser, energy retail partner at Baringa Partners, sets out her main observations about the ongoing crisis in energy retail and discusses some of the changes that are needed to make sure it doesn’t happen again.
Opinion
In his latest piece for Utility Week Matthew Vickers, chief executive and chief ombudsman, Ombudsman Services, talks about how consumer trust is as important as the physical infrastructure needed to decarbonise and reach net zero. Vickers argues the sector needs to rethink the retail interface and build it around trust.
Opinion
Ofgem has been threatened with legal action by a number of small suppliers which said they no longer have confidence in the regulator and have demanded redress for what they deem as its failings. In a letter written by Jo Gilbert, the former chief operating officer of the recently failed PFP Energy, Ofgem was accused of helping to bring the energy market “to its knees”.
News
Energy retailers have told Utility Week that Ofgem’s plans to make them refund customer credit balances will do nothing to address the affordability issue and simply heaps further pressure on suppliers at the worst possible time.
News
Shell Energy has become a supplier of last resort (SoLR) for the second time in a week following the demise of GoTo Energy. The failure of GoTo Energy marked the 16th time this year the SoLR process has been invoked and the 38th time since 2016.
News
Elexon has decided to expel business-only energy supplier MA Energy from the Balancing and Settlement Code (BSC) subject to approval by Ofgem. In a circular published this week, the code administrator said the decision followed the supplier's failure to sufficiently reduce its credit cover percentage after going into credit default.
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Ofgem has appointed Shell Energy Retail to take on the more than 252,000 customers of Pure Planet, Colorado Energy and Daligas following their recent failures. Speaking to Utility Week Pure Planet’s co-founder Steven Day has said he feels like his company was “caught in the crossfire” of a volatile global market and “dysfunctional domestic policy”.
News
An energy supplier highly rated for its customer service has become the 16th retailer to enter the supplier of last resort (SoLR) process so far this year. GoTo Energy, which served 22,000 domestic customers, was recently ranked number one in the latest Citizens Advice star ratings table, receiving a total rating of 4.25 out of 5.
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