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Ofgem has launched an investigation into the way Utility Warehouse manages its customers who are in debt.
6 years ago
Data security is in the limelight like never before following the Cambridge Analytica scandal in March of this year. But has this changed consumer perception with regard to utility companies, or affected attitudes to the adoption of smart technology?
Working with special advisers from across the industry and with hackathon partners Microsoft and Huntswood,
Ofgem has alleged that energy suppliers Economy Energy and E (Gas and Electricity), along with consultancy firm Dyball Associates, have breached competition law.
With the clock ticking on the great smart meter rollout, could there finally be some
The Competition and Markets Authority (CMA) has outlined more detail with regard to its further examination of the tie-up between the retail power units of SSE and Npower.
SSE has announced plans to raise its gas and electricity prices for dual fuel customers on its standard variable tariff by an average of 6.7 per cent, starting on 11 July.
Nearly half of vulnerable customers are put off from switching energy suppliers because they are afraid of losing their Warm Home Discount (WHD) benefit, according to new survey.
The proposed energy price cap is planned to come into effect in December 2018, Ofgem has revealed in its price cap consultation overview.
Mental health support is “limited, inconsistent and patchy” according to new research from Citizens Advice. Energy and telecoms were rated the worst sectors for customer service and additional support, while water companies were seen most favourably.
Annual profits fell at SSE, following a year the company said presented “a number of complex challenges to manage”, including plans to merge its household energy supply business with fellow big six supplier Npower, and the looming price cap reforms.
Laura Sandys has called for the creation of a multi-utility regulator and network regime to improve collaboration across sectors, lower costs and simplify the industry for consumers.
Leading industry voice, the Energy and Utilities Alliance (EUA), has announced its new president as Elaine Lancaster of Groupe Atlantic UK & ROI Division.
Simble Solutions will launch into the UK metering market in June via UK software company Utiligroup. Its smart meter software will be integrated with Utiligroup’s uSmart platform and offered to utility suppliers.
The government has pledged to publish an action plan outlining how it intends to overcome the operational and technical bugbears holding back delivery of its smart meter programme by the end of this year.
Over the course of April, 498,197 consumers switched electricity supplier, which is a four per
The Competition and Markets Authority (CMA) has released a timetable for the second phase of its investigation into the planned merger between Innogy’s Npower and the retail arm of SSE.
A leaked internal email from Npower owner Innogy states it is “extremely concerned” it will bear the brunt of thousands of job cuts planned as part of a major shakeup of the European energy industry.
Npower profits rose by more than a quarter over the first three months of 2018 as continued customer losses were offset by increased demand and reduced costs.
Chief executive Iain Conn remained upbeat as British Gas owner Centrica has filed its quarterly results. Updating shareholders ahead of the company’s AGM, he said: “2018 has begun well and overall financial performance in the year to date has been good, despite high competitive intensity in all our markets.”