Energy retail

Editor's picks

Energy UK has called for the introduction of a new Energy Bill as part of a commitment by the sector to deliver a net-zero power system in the 2030s. The pledge, outlined in a new report out today (27 October), follows on from the government’s commitment to a decarbonised system by 2035 which was confirmed in its Net Zero Strategy.
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The government's target to reduce the costs of heat pumps by 25-50% by 2025 is unlikely to be met, Delta-EE has predicted. Responding to the recently published Heat and Buildings Strategy, the consultancy projected that the total costs of installation could be reduced by up 40% over a ten-year period in an optimistic scenario.
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Elexon has decided to bar small supplier Omni Energy from registering new electricity meters after the company failed to sufficiently reduce its credit cover percentage. The disruptor brand, which specialises in serving in prepayment meter (PPM) customers, previously warned it was “highly likely to cease trading”.
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Featured

Energy suppliers have been warned not to use threatening tones in communications with their customers over debt, following research showing this may be counterproductive. The research by Ofgem was published alongside its latest Consumer Protection Report which raised concerns some suppliers were prematurely or even incorrectly involving debt collection agencies. The regulator said in one case a supplier issued a county court judgement to a consumer over a small amount of debt, despite not having sent them a bill.
News
Ellen Fraser, energy retail partner at Baringa Partners, sets out her main observations about the ongoing crisis in energy retail and discusses some of the changes that are needed to make sure it doesn’t happen again.
Opinion
Good Energy, Green Energy UK and Ecotricity have been accredited by Which? as its first ‘Eco Providers’ for energy. The consumer group assessed the green energy credentials of more than 40 energy suppliers, giving each of them a score of out 20.
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Latest in Energy retail

Shell Energy has become a supplier of last resort (SoLR) for the second time in a week following the demise of GoTo Energy. The failure of GoTo Energy marked the 16th time this year the SoLR process has been invoked and the 38th time since 2016.
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A recent Utility Week Innovate webinar explored the experiences of two utilities trialling open banking to help address mounting challenges around affordability and debt. Here we explore key lessons and talking points.
Analysis
Elexon has decided to expel business-only energy supplier MA Energy from the Balancing and Settlement Code (BSC) subject to approval by Ofgem. In a circular published this week, the code administrator said the decision followed the supplier's failure to sufficiently reduce its credit cover percentage after going into credit default.
News
The Heat and Buildings Strategy has finally emerged, alongside a slew of other green policies. In this free-to-download report for the heat market, Utility Week examines the key pledges and timescales enshrined in this much-anticipated blueprint.
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Western Power Distribution (WPD) has seen a surge in domestic flexibility in its latest tender, with more than half of the contracted capacity coming from households reducing or deferring consumption during periods of high demand on the network. The distribution network operator awarded contracts for almost 254MW of flexibility, bringing its total to date to 709MW across 62 locations.
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Ofgem has appointed Shell Energy Retail to take on the more than 252,000 customers of Pure Planet, Colorado Energy and Daligas following their recent failures. Speaking to Utility Week Pure Planet’s co-founder Steven Day has said he feels like his company was “caught in the crossfire” of a volatile global market and “dysfunctional domestic policy”.
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An energy supplier highly rated for its customer service has become the 16th retailer to enter the supplier of last resort (SoLR) process so far this year. GoTo Energy, which served 22,000 domestic customers, was recently ranked number one in the latest Citizens Advice star ratings table, receiving a total rating of 4.25 out of 5.
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Energy suppliers served by CNG Group will “struggle” to find a new gas shipper if it exits the wholesale gas market, an industry expert has warned. Ellen Fraser, a partner at the consultancy Baringa Partners, said the resulting costs are likely to put a number of the affected suppliers out of business.
News
After countless false dawns, it seems that the Heat & Buildings Strategy is finally set to see the light of day. But, industry experts tell Utility Week that government’s indecision has now led it to publish this crucial document at a very difficult time. David Blackman explores the likely key points and the level of detail expected.
Analysis
The UK energy industry has been going through one of the most tumultuous periods since privatisation. Shocking energy price rises compounded by a not-fit-for-purpose price cap, has forced 12 retail suppliers out of business in 2021 impacting more than 2.2 million households. Even the regulator Ofgem has said its time for a review.
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