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Half of the general public is still unaware of what smart meters are, according to a survey commissioned by the Department of Energy and Climate Change (Decc).
11 years ago
The Energy Technologies Institute (ETI) has launched four projects worth more than £1 million to develop a "smart energy system" for the UK.
"It takes many good deeds to build a good reputation, and only one bad one to ruin it." So said US founding father Benjamin Franklin, and sadly for utilities, his words remain true today. As research carried out exclusively for Utility Week reveals, the perception of the big six energy suppliers among their customers goes from bad to worse. It takes just one badly handled communication or damning national media story to denigrate a utility provider in the eyes of a customer. That same customer rarely if ever appreciates the utility at the moment they flip the light switch or turn on the tap. Moreover, with utilities a grudge purchase and a political hot potato, the companies make convenient whipping boys, with politicians and national press ever ready to do some tub thumping.
There are two "realistic" bidders left in the procurement process for the Data and Communications Company (DCC), Utility Week understands.
Energy bills are the most common cause of money worries among householders, a survey has revealed.
More than eight out of ten consumers believe the government's winter fuel allowance could be used more effectively, according to a Uswitch poll.
Co-operative Energy is hiking the prices it offers to new customers while freezing prices for existing customers, it announced today.
Eon is one of only two European utilities expected to cut their dividend at the end of 2013, according to a report by Berenberg Bank. The other is Austrian firm Verbund.
Eon UK chief executive Tony Cocker shares his thoughts on the Energy Bill and how
The smart meter programme is being shunted down the government's priority list, the Ofgem chief executive has warned.
Ernst & Young reveals how energy providers can use their marketing and branding channels to win back the trust of their customers
Modern consumers are willing to exchange their personal data and preferences for better service. Ian Stockley tells energy firms to suck it and see
The new Npower chief executive, Paul Massara, has committed to make his company the industry's number one for customer experience by 2015.
Energy companies are meeting today to underline their new commitments around the back-billing of micro-business customers.
More than half of UK households eligible for help with their energy bills are not aware of the fact, according to a survey by the big six.