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A poor switching experience is putting customers off changing their energy supplier, according to a report by Consumer Focus.
11 years ago
British Gas has hit back at claims reported in The Times that it has cancelled its insulation installation programme early, leaving hundreds of installers in the lurch.
Four bids have been shortlisted for communications service provider (CSP) licences to support the smart meter rollout, the Department of Energy and Climate Change has disclosed.
A coalition of more than 100 business, organisations and charities have sent a letter to the Prime Minister warning him the Green Deal and energy company obligation (Eco) will fail in their aims of tackling fuel poverty.
Limiting suppliers to four tariffs per fuel per payment method could stifle innovation and prevent customers benefiting from smart meters, according to SSE chief executive Ian Marchant.
Extending the Energy Company Obligation (ECO) to allow householders to compare their energy bills with neighbours could help them save up to £70 per year, claims a report by Policy Exchange.
A third of Britons do not speak to their elderly relatives in a typical week, according to a survey commissioned by EDF to raise awareness of its campaign to encourage elderly people to seek help to heat their home.
The Co-operative Energy is part of a coalition urging MPs to support community-owned and controlled renewable energy projects.
Phil Bentley could leave British Gas with up to £13 million in salary, bonus, pension and shares, according to the Daily Mail. The paper criticised the potential windfall, noting that customer bills had nearly doubled during Bentley's reign.
As the political debate over energy prices looks set to continue into 2015, Trevor Loveday compares the UK market to its European counterparts
SSE has today closed the 2012/13 warm homes discount for all new applicants apart from pensioners.
Want to start up a company selling electricity to the business market? It's easy, Hudson Energy UK's Steve Fitzsimons tells Mathew Beech
by Mathew Beech More than £1 billion has been cut from the budget to support
Consumers will have a choice on how often their energy supplier can access their energy consumption data, it was revealed today as the government published a set of rules for its smart metering programme. The government has outlined how it intends to address issues such as customer engagement, privacy and security.
Only 52 per cent of Npower customers are satisfied with the service they receive, according to the results of a report published today.
UK Power Networks (UKPN) is planning to spend £7.5 billion on improving its electricity distribution network between 2015 and 2023.
Good Energy chief executive Juliet Davenport tells Janet Wood what she is lobbying government to include in imminent Electricity Market Reform.
Exclusive Utility Week/Accent research finds smaller SMEs will stick with the incumbent but larger SMEs can't wait to split. By Rob Sheldon
Eon has been ordered by Ofgem to pay back £1.4 million to 94,000 customers who were incorrectly charged exit fees or overcharged following price rises.