Energy retail

Editor's picks

Long gone are the days when energy companies merely supplied power, Matthew Vickers believes. Today retailers are providing some of the most sophisticated types of customer service available, which the Energy Ombudsman chief executive describes as akin to social work. Speaking to Utility Week, Vickers explains why we must tread carefully when making comparisons with other industries, his caution around increasing digitsation and his fears about “empathy” becoming the latest corporate buzzword.
Interviews
Digitally excluded households face an energy market premium of up to £485, National Energy Action (NEA) has estimated. The charity revealed the figure to Utility Week in response to a Citizens Advice report which urged the sector to ensure that going forward information and customer support is not solely provided online and that people can still access help and advice in a variety of non-digital formats.
News
Challenger energy retailer Social Energy has begun its global expansion, launching to customers in Australia. The company, which began supplying UK customers last year, says it is offering customers in the Southern Hemisphere a green energy package and an exclusive Duracell home solar battery system.
News

Featured

The government needs to set out a strengthened policy framework if its ambition of installing 600,000 heat pumps a year is to be achieved, industry voices have warned. Eon chief executive Michael Lewis said the target will be a “massive but necessary step” towards ending reliance on gas for heating.
News
Fuel poverty charity National Energy Action has raised concerns following Ofgem’s decision to defer the introduction of new questions and categories regarding social obligations reporting by a year. Licence conditions stipulate that suppliers must submit data to the regulator quarterly and annually on a variety of areas, including debt levels, disconnection rates, prepayment meters, smart meters, payment methods used by customers and help for vulnerable customers.
News

Latest in Energy retail

Chargemaster is rolling out the country's first national EV charging infrastructure. Chief executive David Martell tells Karma Ockenden he has praise for electricity suppliers but DNOs could do more to help.
Opinion
Jim Hayward relates front line tales from Eon's early experience of rolling out smart meters.
Opinion
Industry standards and a new Central Charge database are being developed to ensure the Green Deal is well governed, as Laura Fosh explains.
Opinion
SSE customers paid on average 6.6 per cent less for their gas and electricity in the nine months to December the company said today. That was despite using 26.6 per cent less gas and 8.3 per cent less electricity year on year.
News
The Energy and Climate Change Committee has been taking evidence from the industry about the acute need to help fuel-poor households, especially those without a mains gas connection. Brendan Coyne heard what they had to say
News
David Porter, chief executive of the AEP and Utility Week's newly crowned Industry Champion of 2011, is on the brink of uniting the AEP, ERA and UKBCSE into a single organisation. He talks to Janet Wood.
News
The gas industry has warned Ofgem that its proposals for the immediate reform of the gas cash-out regime in an emergency could backfire and cost consumers more.
News
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