Energy retail

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Research by the The Financial Conduct Authority (FCA) has identified 27.7 million UK adults as having characteristics of vulnerability such as poor health, experiencing negative life events, low financial resilience or low capability. It has set out its view of best practice for firms in dealing with vulnerable customers, which have been supported by trade bodies representing utilities.
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Amit Gudka has announced he is stepping down from his role at the company he co-founded to start an energy storage and infrastructure business. Gudka, who founded the disruptor brand with Hayden Wood in 2015, will remain on Bulb’s board and on the board of the Bulb Foundation.
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The debate over the imbalance of policy costs and taxation between electricity and gas bills is ramping up as the Treasury investigates how net zero should be paid for. As part of our Countdown to COP campaign, David Blackman looks at the arguments for change alongside concerns that targeting gas bills would hit the fuel poor hardest.
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A grant of £3 million is being awarded by the Cadent Foundation to fund ‘green doctors’, energy efficiency experts who will support fuel poor customers. The grant will support the expansion of community action charity Groundwork's green doctors programme, part of a new three-year strategic partnership with the foundation which is funded by the gas network operator. 
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EDF’s UK business has seen its EBITDA impacted to the tune of £160 million due to the financial effects of Covid-19, the company’s latest full-year group results show. The company reports that the pandemic has affected “all parts of the business”, mainly its customer division’s performance, with lower electricity usage volumes among business customers and the increase of bad debt provision among the major factors.
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David Porter, chief executive of the AEP and Utility Week's newly crowned Industry Champion of 2011, is on the brink of uniting the AEP, ERA and UKBCSE into a single organisation. He talks to Janet Wood.
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The gas industry has warned Ofgem that its proposals for the immediate reform of the gas cash-out regime in an emergency could backfire and cost consumers more.
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43 per cent of people are worries they can't afford their next fuel bill, according to a survey of 2,000 people by Citizens Advice. The charity is now handling 500 fuel-related problems each day and has urged consumers to check they are getting support they are entitled to from energy suppliers and government.
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Large energy retailers look set to follow smaller suppliers in passing on falls in wholesale costs after EDF Energy said it would cut gas prices by 5 per cent from 7 February.
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