Energy retail

Editor's picks

Although both are white labels of Octopus, M&S and Co-Op Energy manage to outperform their parent company on customer service rankings. Utility Week asked Octopus Energy’s Rebecca Dibb-Simkin why this is, and what approach the company has taken to integrating two household brands into a disruptor model.
Interviews
Good Energy has announced the appointment of Nigel Pocklington, former chief commercial officer of Moneysupermarket Group, as its new chief executive. The disruptor brand announced in February that its founder and chief executive Juliet Davenport was to step down after 20 years.
News

Featured

The government’s attempt to bury the news that it was axing the Green Homes Grant was emblematic of a muddled approach throughout what should have been a flagship green recovery plan, writes David Blackman.
Comment
New arrangements to link the renewables obligation (RO) mutualisation threshold to the annual cost of the scheme have come into effect. Mutualisation has long been a source of contention in the energy sector, with compliant suppliers obliged to pick up the shortfall when others do not pay. BEIS is also considering whether changes need to be made to the way the mutualisation amount is calculated.
News
Disruptor brand So Energy has plunged out of the top 10 in Citizens Advice’s star ratings table after a three-year run as one of the market’s most highly-rated retailers. The charity has released its final quarterly ratings for 2020 which reveal how well the majority of the market performed over the year.
News

Latest in Energy retail

Industry standards and a new Central Charge database are being developed to ensure the Green Deal is well governed, as Laura Fosh explains.
Opinion
SSE customers paid on average 6.6 per cent less for their gas and electricity in the nine months to December the company said today. That was despite using 26.6 per cent less gas and 8.3 per cent less electricity year on year.
News
The Energy and Climate Change Committee has been taking evidence from the industry about the acute need to help fuel-poor households, especially those without a mains gas connection. Brendan Coyne heard what they had to say
News
David Porter, chief executive of the AEP and Utility Week's newly crowned Industry Champion of 2011, is on the brink of uniting the AEP, ERA and UKBCSE into a single organisation. He talks to Janet Wood.
News
The gas industry has warned Ofgem that its proposals for the immediate reform of the gas cash-out regime in an emergency could backfire and cost consumers more.
News
43 per cent of people are worries they can't afford their next fuel bill, according to a survey of 2,000 people by Citizens Advice. The charity is now handling 500 fuel-related problems each day and has urged consumers to check they are getting support they are entitled to from energy suppliers and government.
News
Large energy retailers look set to follow smaller suppliers in passing on falls in wholesale costs after EDF Energy said it would cut gas prices by 5 per cent from 7 February.
News
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