Energy retail

Editor's picks

Ofgem’s proposals to obligate suppliers to ring-fence customer credit balances are “a positive” for Centrica, an industry expert has said. Senior Investec analyst Martin Young talks to Utility Week about the impact of the proposals and the balance of encouraging sustainable businesses while preserving competition in the market.
News
Industry analysts have predicted that the price cap on default tariffs will rise to £2,980 when the next period begins in October. This would represent an increase of more than £1,000 - or 51% - over the current record-high level of £1,971.
News
Ofgem’s tightening of regulations risks hindering the supplier market contributing to the achievement of net zero, the National Audit Office has warned in a new report, which puts a £2.7 billion price tag on recent supplier failures.
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Featured

Leading energy retailers have set out their arguments for reform of the market, as part of Utility Week’s Energy Reset campaign. Eon, EDF, Octopus, Scottish Power and So Energy, among others, share their recommendations for overhauling energy efficiency, reshaping the price cap, protecting competition while ensuring no-one has a “free bet” and making the wholesale market fit for a green grid.
News
Marred by connectivity issues and a lack of consumer interest, there are still 50% of properties without a smart meter more than a decade into the rollout and the chances of completing the project by 2025 now seem remote. Should the rollout be handed over to the networks as a ‘plan B’? Or should the devices remain optional for consumers but with greater incentives? And will the deployment ever actually end? Utility Week asks the experts.
Analysis
This new report looks at how energy retailers can re-invigorate face-to-face engagement in an uncertain world to forge closer relationships with consumers, offer support and build trust.
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Latest in Energy retail

SSE’s adjusted profits before tax for the first six months of its financial year has fallen by more than £43 million (11.7 per cent) to £354 million, as its retail division made a loss.
News
A competitive energy market is a better route to ensuring fairer energy bills for consumers rather than price regulation, according to the former director of energy strategy and futures at the Department of Energy and Climate Change (Decc).
News
Some heavyweight analysts think EDF will do very well out of Hinkley Point C, says Megan Darby.
Analysis
Isabel Scott-Skinner explores some of the lesser-known capabilities of smart meters that will deliver material benefit to consumers and energy suppliers.
Opinion
Complaints should not be discouraged, they should be sought out, because they can provide a utility with a good indication that there is an underlying problem that needs resolving, says Michael Hill.
Opinion
The independent energy suppliers are benefiting from this year’s “switching season” on the back of the price increases by four of the big six suppliers and the high profile political debate on energy costs
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