Energy retail

Editor's picks

Ofgem’s proposals to obligate suppliers to ring-fence customer credit balances are “a positive” for Centrica, an industry expert has said. Senior Investec analyst Martin Young talks to Utility Week about the impact of the proposals and the balance of encouraging sustainable businesses while preserving competition in the market.
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Industry analysts have predicted that the price cap on default tariffs will rise to £2,980 when the next period begins in October. This would represent an increase of more than £1,000 - or 51% - over the current record-high level of £1,971.
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Ofgem’s tightening of regulations risks hindering the supplier market contributing to the achievement of net zero, the National Audit Office has warned in a new report, which puts a £2.7 billion price tag on recent supplier failures.
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Featured

As Ofgem presses ahead with plans to protect customer money from unsustainable business practices, a rift has emerged in the energy sector. On the one hand Octopus Energy has concerns about the impact of costs to consumers, while Centrica believes it will be shareholders who will shoulder the burden. Adam John explores the division.
Analysis
Leading energy retailers have set out their arguments for reform of the market, as part of Utility Week’s Energy Reset campaign. Eon, EDF, Octopus, Scottish Power and So Energy, among others, share their recommendations for overhauling energy efficiency, reshaping the price cap, protecting competition while ensuring no-one has a “free bet” and making the wholesale market fit for a green grid.
News
This new report looks at how energy retailers can re-invigorate face-to-face engagement in an uncertain world to forge closer relationships with consumers, offer support and build trust.
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Latest in Energy retail

SSE customers paid on average 6.6 per cent less for their gas and electricity in the nine months to December the company said today. That was despite using 26.6 per cent less gas and 8.3 per cent less electricity year on year.
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The Energy and Climate Change Committee has been taking evidence from the industry about the acute need to help fuel-poor households, especially those without a mains gas connection. Brendan Coyne heard what they had to say
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David Porter, chief executive of the AEP and Utility Week's newly crowned Industry Champion of 2011, is on the brink of uniting the AEP, ERA and UKBCSE into a single organisation. He talks to Janet Wood.
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The gas industry has warned Ofgem that its proposals for the immediate reform of the gas cash-out regime in an emergency could backfire and cost consumers more.
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43 per cent of people are worries they can't afford their next fuel bill, according to a survey of 2,000 people by Citizens Advice. The charity is now handling 500 fuel-related problems each day and has urged consumers to check they are getting support they are entitled to from energy suppliers and government.
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Large energy retailers look set to follow smaller suppliers in passing on falls in wholesale costs after EDF Energy said it would cut gas prices by 5 per cent from 7 February.
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