Energy retail

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The government has announced it is exploring options to introduce a single, multi-sector Priority Service Register (PSR) to help vulnerable utility consumers. Under plans announced as part of the Chancellor’s Autumn Statement on Wednesday (22 November) energy, water and telecoms companies would share data so those most in need only need to disclose information about their vulnerability once, regardless of where they live.  
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The deadline for energy suppliers to complete the smart meter rollout by the end of 2025 has been described as “not helpful” by a deputy director of the industry’s trade body. Energy UK’s deputy director of retail policy, Daniel Portis, was speaking to Utility Week following the news that six retailers have agreed to pay out almost £11 million after failing to hit their installation targets last year.
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Rising wholesale energy costs will lead to a 5% price cap increase for consumers in January, Ofgem has confirmed. In its latest quarterly cap update the energy regulator has also unveiled plans to level standing charges for prepayment meter (PPM) customers to end the so-called PPM premium.
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Latest in Energy retail

China took almost three quarters (71 per cent) of the 73 million smart meters shipped globally in 2011. While record numbers were deployed, however, the pace of growth slowed during the fourth quarter as some projects wound down and fewer big projects were announced.
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The Green Deal Finance Company, a not-for-profit organisation set up to provide low cost financing to underpin the Green Deal plans that Green Deal providers will offer households has moved forward. The organisation has incorporated, appointed a board of directors and extended its membership.
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Utilities are reticent about getting into telecoms again, but propositions that link telecoms to core energy offerings could deliver significant growth. Mark Nicol scrutinises SSE's strategy.
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Proposals to reform the energy retail market have been criticised by large and small suppliers and by the consumer watchdog, who believe the proposals clash with other government policies.
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Peter Kelly argues the mobile network is the only credible communications technology option for smart metering.
Opinion
What's on the horizon for utility customer service? Three experts share their thoughts.
Opinion
Before asking Ofgem to resolve issues in the retail market, we need to form a consensus on what a successful market would look like, say Richard Postance, Advisory Partner at Ernst & Young.
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