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Energy companies have responded positively to the news Ofgem has granted price cap derogations to three suppliers.
5 years ago
Water companies have done too little to develop a new water grid that would enable supplies to be shifted from areas where water supplies are abundant to those at greater risk of shortages, according to Ofwat.
Ofgem has said it is in “active discussion” with Outfox the Market regarding customer service issues with parent company Foxglove and associated labels.
The Energy Ombudsman has revealed it opened almost 400 investigations into Economy Energy in November, compared to just 112 in January 2018.
The regulator has warned that if the company fails to improve its customer service it could result in the revocation of its supplier licence.
Three renewable energy suppliers have been offered a temporary derogation for renewable standard variable tariffs (SVTs) from the default tariff cap.
The government has announced its intention to resume collecting capacity market payments from suppliers during the current standstill period.
After an eventful year for utilities, Utility Week looks backs on the most read stories of 2018.
2018 will be remembered for a number of key events in the energy retail sphere, namely the confirmation of the energy price cap and the influx of failing energy suppliers.
You might be forgiven for thinking that not much has happened in the water retail sector in the past year, so marginalised is it by the national newspapers, which often latch onto the energy sector. Look closer, however, and you would find that there is a great deal going on.
The nation’s theatres are preparing for the annual Christmas show season. The biggest pantomime taking place at the moment, though, is in the House of Commons where MPs embarked earlier this month on a six-night run of the Brexit withdrawal follies.
There are now just eight energy tariffs on the market that cost less than £1,000 a year, compared to 77 in January 2018, research from Which? reveals.
Thames Water has been fined £2 million and ordered to pay full costs of nearly £80,000 after raw sewage polluted two Oxfordshire streams, killing almost 150 fish.
Npower said it is disappointed by the High Court ruling and has separately called on the regulator to explain what its intentions are for the future of collective switch trials.
The suspension of the electricity capacity market risks further undermining investor confidence in the power sector, which is already shaky as a result of Brexit, the chair of the Business, Energy and Industrial Strategy (BEIS) committee has warned Claire Perry.
British Gas owner Centrica is seeking a judicial review against Ofgem over how the regulator calculated wholesale costs when it set the level of the incoming energy price cap.
The upcoming review of network codes, announced by Business, Energy and Industrial Strategy (BEIS) secretary of state Greg Clark in his Institute of Directors speech last month, is being carried out jointly by Ofgem and the department.
A report by Ofgem and the Gas and Electricity Markets Authority (GEMA) has recommended there be more clarity around the language used in bills and communications in order to prompt more market engagement.