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The market share of the big six has dropped to a "new low" as a quarter of customers have now switched to small and medium-sized suppliers, according to Ofgem.
5 years ago
"One of the key lessons is that businesses looking to improve their complaints process should go back to basics"
Sir John Armitt, chair of the National Infrastructure Commission (NIC), which has been tasked with carrying out a review into the regulation of utilities, said the very existence of regulators creates a "natural presumption against utilities".
Utility Week, however, was quick to seize on the news, amplified 24 hours later by
The big six energy retailers are set to become the “big five” as the Competition and Markets Authority’s (CMA) has given the green light to the proposed merger between SSE Retail (SSE) and Npower.
Existing industry regulators like Ofgem and Ofwat should be replaced with a single watchdog to oversee all utility network functions, a Tory MP has urged.
The chief executive of Eon UK, Michael Lewis, has made no secret of being opposed to the price cap "since the beginning" but, speaking at Utility Week Congress in Birmingham today (9 October), he urged it is "critical" we get it right as "parliament has spoken".
In this presentation, Utility Week summarises the key findings from the second iteration of its new regular research series with industry chief executives. This instalment of research analysis and interviews with leaders, covers CEO sentiment about the macro political and economic environment surrounding their businesses.
The government has released a consultation paper that requests feedback on the capacity mechanism (CM)
Water companies are coming under increasing pressure to deliver great service to customers – the
Ofgem has given the green light for an investment of almost £6 million in SP Energy Networks' (SPEN) flexibility project called "Project Fusion".
Ofgem has given National Grid permission to recover £111.3 million through network charges to pay for the replacement of a major gas pipeline under the Humber estuary.
"Eco has done a lot to improve Britain's energy efficiency, but it was not designed as a mechanism to tackle the fuel poverty target"
Ofgem has published its first annual "whistleblowing report" to increase openness in the way that disclosures are dealt with and to reassure whistleblowers they are "taken seriously".
6 years ago
Water companies across England and Wales will submit plans to Ofwat today (28 September) that detail how they intend to address the shortcomings identified in their handling of the “Beast from the East”.