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Overcoming the challenges of delivering excellent digital services to priority service customers will be the topic of a new Utility Week webinar. We will also present the findings from a data sharing pilot of customers on the Priority Services register in advance of the initiative being rolled out sector wide in 2020.
4 years ago
With seemingly no let up of supplier failures and Ofgem's proposals to introduce more checks on retailers, the energy retail market looks set to become an even tougher environment for the disruptors. Utility Week examines the lie of the land and speaks to industry voices about what looks to be tricky times ahead.
Juliet Davenport, CEO of Good Energy, shares her views on Ofgem's recent proposals to strengthen the rules for energy suppliers. She argues there is a risk they could unfairly penalise well-run businesses by requiring them to put cash down up front to cover the cost of customer balances and environmental schemes.
In this week's round-up of stories in the weekend press we see Ofwat accused by industry investors of being politicised as financial backers question if the CMA has the capacity to deal with anticipated appeals; energy suppliers are criticised for holding onto customers' cash to continue trading - Money Supermarket founder highlights energy firms that have gone bust while owing customers; meanwhile the Mail on Sunday offers advice to customers who think they are owed cash back; and is nuclear energy having a lightbulb moment?
This week it was revealed that the world's largest jack-up installation vessel has been secured for the Dogger Bank project, and that there has been an update on the Garden City at Ebbsfleet from UKPN. Utility Week takes a look at these and more in our weekly round-up.
A report from Citizens Advice says microbusinesses are more at risk of disconnection than domestic customers. The regulator launched a strategic review into the matter in May 2019.
Back in January, Tom Nicholas, the operations director of Toto Energy, wrote for Utility Week on the subject of "surviving the energy market". Following the announcement of the company’s collapse this week his comments are worth revisiting.
A decision will be made by 18 December as to whether there are any competition concerns about SSE and Ovo's tie-up.
A report by the REA and ElectraLink has instead called for flexibility to be prioritised. The report calls for “significantly more” variable generation from wind and solar in order to meet net zero decarbonisation targets.
The Energy Ombudsman says the figure almost matches the total for the whole of 2018. Toto Energy is the eighth supplier of 2019 to exit the market.
The Brighton-based company only recently acquired the customers of Solarplicity. It was also named by Ofgem as owing £4.5 million in renewables obligation (RO) payments.