After a ripple of downgrading in the water sector on the back of final determinations earlier this year, companies are further challenged by the financial impacts of Covid-19. Fitch warns there is limited headroom for manoeuvre
Engagement trends in customer communication habits and how utility companies are responding to them will be discussed in the latest Utility Week webinar – along with advice and tips on managing agile multi-channel engagement efficiently.
Centrica needs to provide greater clarification on the impact the loss of around 5,000 jobs will have on frontline operations, the Unite Union has said. Meanwhile, the GMB was scathing in its assessment of the management failings at Centrica that led to the latest overhaul - saying they had "left a once proud brand crippled and weak".
Students across the country are facing uncertainty about when classes will resume. To make sure vital lessons carry on and to entertain children at home, utilities companies are offering a bumper selection of online resources to learn about gas and water with experiments, activities, yoga and origami.
We introduce a new series celebrating the tireless work carried out across the utilities sector to ensure the lights stay on and the water and gas keeps flowing during lockdown. As well as highlighting individuals and teams going above and beyond their day-to-day roles we will be examining how companies are adapting to new responsibilities and taking the initiative to extend support – both operational and financial - where it is needed most.
Utility Week’s community of innovation and technology leaders were asked to summarise the key transformations utilities must achieve within the 2020s in order to sustain relevance and legitimacy in a changing world. Here’s what they said.
Espoused by the prime minister at the launch of COP26, offshore wind has become the poster child of clean energy. The latest in our ‘Regional Growth and Utilities’ series travels to the Humber to hear how its renewables story is showing the way on local regeneration. Suzanne Heneghan reports.