Customers

To what extent is the utilities sector lagging behind other industries in its approach to engaging with customers? We examine best practice and look towards the future relationship between hosueholders and their utility providers.
Households and businesses spend around £55 billion on energy each year. With a typical utility having millions of customers and properties they supply gas and/or electricity to, the importance of using the most accurate address data should not be underestimated.
Opinion
Several energy retailers have raised concerns over the smart meter rollout. One even claimed first-generation SMETS1 devices, which have well-known known operability issues, were preferable to their second-generation counterparts.
News
The second iteration of Utility Week’s Accelerate event asked how the UK can put the electric pedal to the metal to rapidly decarbonise transport while avoiding unintended consequences for the market and consumers.
Analysis
With the government’s extension of the smart meter deadline until 2024, there is still time for utilities to see if they can learn from Italy’s successful mass-rollout strategy.
Analysis
For the next instalment of our Regulation pillar, we asked our Utility of the Future Advisory Board how they would recast the regulatory framework to help achieve net zero and ensure a good deal for consumers in the energy retail sector of the future.
Analysis
How can the sector promote trust, fairness and legitimacy at the same time as tackling the urgent transformations linked to the net-zero journey and technological advances? A panel including Ofwat’s Jonson Cox, Lord Deben, Northern Powergrid CEO Phil Jones and Michael Lewis of Eon, gave their view as part of the New Deal for Utilities debate
Market insight
The UK’s energy system arrives late to the data revolution, but thanks to new government-backed data strategies, industry initiatives and cutting edge technologies like digital twins and machine learning, it is paving the way for a brighter digital future. Stephen Cousins kicks off our Flex data special.
Analysis
The smart meter rollout has become mired in controversy but behind it all is there a huge missed opportunity to make a very public commitment towards the net-zero emissions target? Jane Grey reflects on what leading commentators at Utility's Week's New Deal for Utilities debate had to say on the matter.
Comment
The government has announced the smart meter rollout deadline has been extended from 2020 to 2024. There have been ongoing concerns from within the industry that the 2020 deadline was all but impossible.
News
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