Engagement trends in customer communication habits and how utility companies are responding to them will be discussed in the latest Utility Week webinar – along with advice and tips on managing agile multi-channel engagement efficiently.
Centrica needs to provide greater clarification on the impact the loss of around 5,000 jobs will have on frontline operations, the Unite Union has said. Meanwhile, the GMB was scathing in its assessment of the management failings at Centrica that led to the latest overhaul - saying they had "left a once proud brand crippled and weak".
Students across the country are facing uncertainty about when classes will resume. To make sure vital lessons carry on and to entertain children at home, utilities companies are offering a bumper selection of online resources to learn about gas and water with experiments, activities, yoga and origami.
We introduce a new series celebrating the tireless work carried out across the utilities sector to ensure the lights stay on and the water and gas keeps flowing during lockdown. As well as highlighting individuals and teams going above and beyond their day-to-day roles we will be examining how companies are adapting to new responsibilities and taking the initiative to extend support – both operational and financial - where it is needed most.
Utility Week’s community of innovation and technology leaders were asked to summarise the key transformations utilities must achieve within the 2020s in order to sustain relevance and legitimacy in a changing world. Here’s what they said.
Espoused by the prime minister at the launch of COP26, offshore wind has become the poster child of clean energy. The latest in our ‘Regional Growth and Utilities’ series travels to the Humber to hear how its renewables story is showing the way on local regeneration. Suzanne Heneghan reports.
Even by the recent catalogue of corporate woes, Centrica’s announcement earlier this month that it had plunged into a loss of more than £1 billion must have been hard to take for outgoing CEO Iain Conn. As further heavy losses for 2019 continue to put the spotlight on the British Gas owner, Adam John looks at the direction of travel now for the energy leviathan and who might be the person to lead it.
The national talk around regional growth has so far focused mainly on the transport sector, but Northern Powerhouse Partnership’s Henri Murison knows the role of energy and water companies will be just as critical for economic rebalancing and capability, as Suzanne Heneghan reports.
Households and businesses spend around £55 billion on energy each year. With a typical utility having millions of customers and properties they supply gas and/or electricity to, the importance of using the most accurate address data should not be underestimated.
Several energy retailers have raised concerns over the smart meter rollout. One even claimed first-generation SMETS1 devices, which have well-known known operability issues, were preferable to their second-generation counterparts.