Customers

Examining how utilities are tackling the key issues of vulnerability and affordability

Editor's picks

The debate over the imbalance of policy costs and taxation between electricity and gas bills is ramping up as the Treasury investigates how net zero should be paid for. As part of our Countdown to COP campaign, David Blackman looks at the arguments for change alongside concerns that targeting gas bills would hit the fuel poor hardest.
Analysis
Yorkshire Water's CEO Liz Barber delivered a keynote speech at Utility Week's Customer Summit in which she shared the business' vision for the future and how it plans to get there.
News

Featured

The principle of no customer being left behind in the shift to a smarter, more flexible energy system is hard to argue with. However, some experts believe that in the short-term a just transition is just impossible. As part of our Countdown to COP campaign, James Wallin examines different pathways to fairness – from ensuring the most vulnerable benefit first to the introduction of non-participant tariffs.
Analysis
A new Utility Week report explores the potential for AI and machine learning to help utilities navigate a swelling crisis in consumer debt. We present an overview of what’s covered.
Analysis
While energy retailers collectively lost £1 billion in 2020, ongoing intense competition as well as new cashflow challenges and the pandemic will make that loss seem mild, Ben Bugg of BFY Group says. Writing for Utility Week Bugg outlines why he expects 2021 to be a year of increased M&A activity in the retail market.
Opinion

Latest in Customers

In a water white paper published last month, government pledged to shake up the water industry. It set out plans that would eventually allow all non-domestic customers to choose their supplier, exposing water companies to competition in many cases for the first time. The government wants companies to be more responsive to customers and the environment, but has it done enough to make sure water remains affordable, and will it give companies and customers the tools they need to manage demand? Have your say in our live webchat, starting at 3pm. The webchat will scroll in a "Cover It Live" panel immediately below this paragraph. To have your say, use the comment box in the panel - no login required.
News
SSE is the next major energy supplier to announce a price cut. The firm will cut gas prices by 4.5 per cent as of 26 March and promised not to raise electricity prices until October at the earliest.
News
Calor Gas, the UK's biggest provider of liquefied petroleum gas (LPG) has announced plans to be the first rural energy supplier to become an energy services company (Esco).
News
Consumer watchdogs have welcomed a five per cent price cut from independent energy firm Ovo. Consumer Focus said major suppliers will feel the heat from customers if they do not also pass on falls in wholesale prices.
The bitterly cold winter of 2010/11 resulted in widespread pipe bursts and call centre chaos - and the first snows of this winter have arrived. So how prepared is the water sector for a big freeze? Megan Darby investigates
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