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Governance

Editor's picks

MOSL: ‘Persistent problems’ not being addressed fast enough
The non-domestic water sector is continuing to underperform in long-standing problem areas, market operator MOSL has concluded. Its latest market performance report highlights issues around billing, customer service and meter reads. It has also published peer comparison league tables.
News
MOSL and Ofwat change codes to protect retail market
Business water retailers will be given leeway on settlement deferrals and can list customers’ premises as vacant if they are temporarily closed due to coronavirus, under new rules. Utility Week examines the fresh measures Ofwat and MOSL have introduced to support retailers facing a collpase in their cashflow as a result of coronavirus.
News

Featured

Identifying hidden vulnerable customers
Even before the coronavirus, understanding which of their customers would come under the broad umbrella of “vulnerable” was a key challenge for utilities companies. Here data specialist Mike Fox looks at ways companies can use their own data to search out difficult-to-identify vulnerabilities.
Opinion
Mixing energy and water
In the latest of a series of articles exclusively for Utility Week members, Maxine Frerk – former senior partner networks at Ofgem – gives her view on the price control processes across the utilities sector. She examines the themes emerging from the PR19 appeals and what read across we can identify for the price reviews in energy.
Opinion
Learning never stops
With a structured mentoring programme, utilities can enrich the working lives of employees and pass on hard-won experience to the next generation.
Opinion

Latest in Governance

Should DSOs be separate from networks?
Having confirmed plans to completely separate the Electricity System Operator from National Grid and establish a fully independent Future System Operator by 2024, Ofgem is now exploring potential options for system operation at the distribution level. In the first of a two-part series, Utility Week looks at the positions taken by electricity distribution networks, both in their RIIO ED2 business plans and their responses to a call for input by the regulator.  
Analysis
Government accepts EAC recommendations on sewers
The government has declared its support for further investment in sewerage systems in England and Wales in its response to the Environmental Audit Committee’s damning report on water quality in rivers. However, the committee's recommendations to address pollution from agriculture and homebuilding, which both play a significant role in preventing rivers from achieving good ecological status, were not accepted.
News
Ofwat chief says companies still failing to ‘get the basics right’
Water companies are still failing to “get the basics rights” when comes to customer service, according to Ofwat chief executive David Black. Speaking at the regulator’s annual non-executive director conference, Black warned that if things stay as they are, they will not be trusted to tackle other major issues like improving water quality in rivers and reducing consumption to prevent shortages.
News
Change at the top for UU and ENW
New chief executives have been unveiled at United Utilities and Electricity North West, following the retirement of Steve Mogford and Peter Emery respectively.
News
Ofgem considers introducing IDSOs to oversee local networks
Ofgem is considering introducing independent distribution system operators (IDSOs) as a way of meeting the needs of the future energy system. The proposal is one of four solutions the regulator is currently considering as part of its review into local energy system operation.
News
Cox: Inflation will ‘flatter returns’ and damage sector legitimacy
As inflation rises it will “flatter shareholder returns” and “in turn question the legitimacy of the sector”, Jonson Cox has warned water companies, as he suggested shareholder returns could grow by 65% over the next three years. The outgoing chair of Ofwat warned that: "We talk about citizen science but I’m sure we will have citizen finance too.”
News
The future is electric: how you can offer your staff EVs.
At Tusker, we’re a proud carbon neutral company who provide Salary Sacrifice Green Car Schemes for organisations to implement within their overall employee benefits package. We already work with a number of organisations within the utilities sector, including EDF, National Grid & EQUANS. Have you considered implementing a similar scheme?
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Nicola Shaw to succeed Liz Barber as Yorkshire CEO
Yorkshire Water chief executive Liz Barber has announced her retirement after almost 12 years with the company, with former National Grid executive director Nicola Shaw to take on the role from May.
News
Ofgem to take on strategic oversight of energy codes
Ofgem will be given responsibility for the strategic oversight of energy industry codes, as well as the ability to establish and regulate code managers, the government has confirmed. The new governance framework will cover the ten current electricity and gas codes, as well as relevant central system delivery bodies and engineering standards.
News
On the Move: Shake-up at SSE and Pelczer steps down as SES chair
The start of the new financial year has brought a flurry of moves and shakes across energy and water sectors including a new leadership structure at SSE Renewables, directorate change at Anglian, and SES Water’s chair stepping down after nine years.
News
Ofgem pushes ahead with enforcement changes despite concerns
Ofgem will press on with changes allowing its enforcement director to be the decision maker in settlement cases, despite strong concerns from key industry players. Energy UK has warned the regulator its changes risk forcing parties towards Judicial Reviews instead.
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