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Governance

Editor's picks

MOSL: ‘Persistent problems’ not being addressed fast enough
The non-domestic water sector is continuing to underperform in long-standing problem areas, market operator MOSL has concluded. Its latest market performance report highlights issues around billing, customer service and meter reads. It has also published peer comparison league tables.
News
MOSL and Ofwat change codes to protect retail market
Business water retailers will be given leeway on settlement deferrals and can list customers’ premises as vacant if they are temporarily closed due to coronavirus, under new rules. Utility Week examines the fresh measures Ofwat and MOSL have introduced to support retailers facing a collpase in their cashflow as a result of coronavirus.
News

Featured

Identifying hidden vulnerable customers
Even before the coronavirus, understanding which of their customers would come under the broad umbrella of “vulnerable” was a key challenge for utilities companies. Here data specialist Mike Fox looks at ways companies can use their own data to search out difficult-to-identify vulnerabilities.
Opinion
Mixing energy and water
In the latest of a series of articles exclusively for Utility Week members, Maxine Frerk – former senior partner networks at Ofgem – gives her view on the price control processes across the utilities sector. She examines the themes emerging from the PR19 appeals and what read across we can identify for the price reviews in energy.
Opinion
Learning never stops
With a structured mentoring programme, utilities can enrich the working lives of employees and pass on hard-won experience to the next generation.
Opinion

Latest in Governance

Future home energy market should learn lessons from the smart rollout
The energy sector must learn lessons from the smart meter rollout when implementing technical standards for future smart home energy technologies, industry observers have warned. A recent roundtable hosted by DevicePilot, a service monitoring platform for connected devices, discussed the future of the home energy market, which innovations are set to have the biggest impact and what effect this will have on the UK’s net zero goals. Several attendees reflected on how the smart meter rollout has panned out and offered their thoughts on what can be learned as homes adopt smart technologies.
News
Female representation in utilities growing
In the past year the representation of women in senior positions and sitting on boards increased at listed utility companies but it remains a male-dominated sector
News
It’s time to make finance reporting work
Finance reporting isn’t an easy topic to get those outside the profession excited about. It might not have the allure of, say, public relations or the esotericism of IT. But it is crucial to the success of any utility company, says James McEntee, managing director, UK&I, CCH Tagetik
Opinion
GMB strikes hit day 19 after fruitless talks with ACAS
Strikes as part of the ongoing dispute between the GMB Union and Centrica have resumed after talks with the Advisory, Conciliation and Arbitration Service (ACAS) failed to bear fruit. Day 19 of the strike has begun and will see engineers down tools for four days.
News
Penrose review not likely to gather dust
The publication of John Penrose’s review into the effectiveness of UK regulation could be dismissed as simply another Whitehall shelf-filler. However, David Blackman argues that Penrose’s proximity to the centre of power mean his views are more likely than most to be acted upon. So, what could this mean for utilities?
Comment
‘Golden opportunity’ for combined reform of system operation and code governance
The review of system operation announced by the government in its recent energy white paper as well as its ongoing review of code governance, together provide a “golden opportunity to reform these arrangements holistically”, Elexon has a stated in a new paper. The administrator of the Balancing and Settlement Code said reforming gas and electricity system operation and code governance in tandem would allow “once in a generation” changes to be made.
News
Doubling down on debt
A new Utility Week report explores the potential for AI and machine learning to help utilities navigate a swelling crisis in consumer debt. We present an overview of what’s covered.
Analysis
Whitehead backs full separation of system operator
Labour shadow energy minister Alan Whitehead has backed Ofgem’s proposals to fully separate the Electricity System Operator from National Grid, describing the move as “absolutely essential”. He said the Independent System Operator proposed by Ofgem should also combine the system operator for gas, something which the regulator revealed it is considering following its recent review of energy system operation in Great Britain.
News
Growing debt cloud looms over utilities
Jane Gray reports on a recent Utility Week/ WNS roundtable addressing customer debt, which has only worsened under the onslaught of the Covid pandemic.
Opinion
GMB announces 12 new dates in Centrica strike
GMB Union has announced its ongoing dispute with Centrica will last until April, with 12 new strike dates being unveiled. Around 7,000 British Gas engineers have already taken part in 12 days of industrial action against Centrica’s ‘fire and rehire’ proposals.
News
Ofwat calls for clarity on dividends
Ofwat has reviewed progress made by water companies on board leadership, transparency and governance since licences were modified in 2019 to rebuild trust and confidence in the sector. The regulator found improvements have been made but there is still more to be done, including providing more clarity over dividends.
News
Renewable UK reveals new CEO
Renewable UK has announced the current boss of Siemens Engines will become the trade body’s next chief executive. Dan McGrail joined Siemens UK in 2004 and has worked in a variety of roles across the energy industry.
News
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