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Governance

Editor's picks

MOSL: ‘Persistent problems’ not being addressed fast enough
The non-domestic water sector is continuing to underperform in long-standing problem areas, market operator MOSL has concluded. Its latest market performance report highlights issues around billing, customer service and meter reads. It has also published peer comparison league tables.
News
MOSL and Ofwat change codes to protect retail market
Business water retailers will be given leeway on settlement deferrals and can list customers’ premises as vacant if they are temporarily closed due to coronavirus, under new rules. Utility Week examines the fresh measures Ofwat and MOSL have introduced to support retailers facing a collpase in their cashflow as a result of coronavirus.
News

Featured

Identifying hidden vulnerable customers
Even before the coronavirus, understanding which of their customers would come under the broad umbrella of “vulnerable” was a key challenge for utilities companies. Here data specialist Mike Fox looks at ways companies can use their own data to search out difficult-to-identify vulnerabilities.
Opinion
Mixing energy and water
In the latest of a series of articles exclusively for Utility Week members, Maxine Frerk – former senior partner networks at Ofgem – gives her view on the price control processes across the utilities sector. She examines the themes emerging from the PR19 appeals and what read across we can identify for the price reviews in energy.
Opinion
Learning never stops
With a structured mentoring programme, utilities can enrich the working lives of employees and pass on hard-won experience to the next generation.
Opinion

Latest in Governance

Anglian’s route to net zero: Green finance, process emissions and strength in numbers
Anglian Water has several industry firsts under its belt including in green finance. As part of our Countdown to COP coverage Utility Week talks to Anglian's head of carbon neutrality about the company putting its money where its mouth is when it comes to carbon commitments. He also discusses trials around process emissions and how better data can help crack the problem
Analysis
Pauline Walsh steps down from Affinity Water
Affinity Water chief executive Pauline Walsh has stepped down with immediate effect, to be replaced on an interim basis by chief financial officer Stuart Ledger. Meanwhile the company has confirmed it is considering redundancies, citing stretching performance commitments and financial impacts of Covid-19.
News
Generator pays out £6m over misleading data
Two companies have paid £6 million into the energy redress fund after they inadvertently submitted misleading data to National Grid Electricity System Operator (ESO). Between March 2019 and September 2020, ESB Independent Generation Trading and Carrington Power regularly submitted misleading data about the minimum amount of energy the Carrington plant could supply.
News
Ofgem investigates social housing solar scheme
Ofgem has launched an investigation into a company which provides solar panels and sells the electricity produced to social housing tenants in Stoke-on-Trent. The Community Energy Scheme was set up in 2018 and is an arrangement between Stoke-on-Trent City Council and Community Energy Scheme UK.
News
ODIs made gains for customers but not leaks, Ofwat finds
Ofwat has reviewed and reflected on performance and feedback from PR14 regulatory period that showed the impact introducing outcome incentives had on sector-wide performance and lessons to learn as PR24 business plans are set
News
CSOs and meeting EPAs prioritised for PR24
Meeting environmental targets and cutting the use of combined sewer overflows have been outlined as key priorities for Ofwat to incentivise in the next price review. Defra has instructed the regulator to make environmental planning and pollution reduction top objectives, in its draft strategic policy statement (SPS) for PR24 and beyond.
News
What will a future system operator be asked to do?
Utility Week explores the wide range of new roles and responsibilities an independent energy system operator may be asked to take on. These include a possible statutory duty to advise government, Ofgem, code managers, councils and other bodies, as well as taking on some secretary of state functions with regard to the Capacity Market and playing an active part in the rollout of hydrogen and CCUS.
Analysis
Phased implementation of independent system operator proposed
As part of a flurry of energy policy announcements, the government and Ofgem have outlined their initial views on the responsibilities, ownership and structure of an independent system operator for electricity and gas. The consultation suggests transferring all responsibilities of the current electricity system operator but leaving some gas system roles with National Grid. It also gauges views on a privately-owned or public sector model.
News
Defra ready to consult on Ofwat SPS
Defra is preparing to consult on what the framework for the next price review is later this month while regulator Ofwat has issued guiding principles on embedding social and environmental value into everything the water sector does.
News
Time to revive face-to-face engagement?
In a landscape of cut-throat digital competition and diversifying net zero services, could face-to-face sales help energy suppliers differentiate themselves? Download our report to find out more.
Downloads
On the move: BEIS director joins Aurora
This week in utility appointments: a BEIS director joins Aurora Energy Research; Thames continues its directorial shuffle with a new engineering director; and Portsmouth Water creates a chief customer officer role.
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