Governance

Editor's picks

The non-domestic water sector is continuing to underperform in long-standing problem areas, market operator MOSL has concluded. Its latest market performance report highlights issues around billing, customer service and meter reads. It has also published peer comparison league tables.
News
Business water retailers will be given leeway on settlement deferrals and can list customers’ premises as vacant if they are temporarily closed due to coronavirus, under new rules. Utility Week examines the fresh measures Ofwat and MOSL have introduced to support retailers facing a collpase in their cashflow as a result of coronavirus.
News

Featured

Even before the coronavirus, understanding which of their customers would come under the broad umbrella of “vulnerable” was a key challenge for utilities companies. Here data specialist Mike Fox looks at ways companies can use their own data to search out difficult-to-identify vulnerabilities.
Opinion
In the latest of a series of articles exclusively for Utility Week members, Maxine Frerk – former senior partner networks at Ofgem – gives her view on the price control processes across the utilities sector. She examines the themes emerging from the PR19 appeals and what read across we can identify for the price reviews in energy.
Opinion
With a structured mentoring programme, utilities can enrich the working lives of employees and pass on hard-won experience to the next generation.
Opinion

Latest in Governance

Research from energy auto-switching service Labrador has found millions of UK households are in "fuel poverty". The survey examined behaviours of customers running their homes in winter and focused on energy consumption and bill management.
News
The nation’s theatres are preparing for the annual Christmas show season. The biggest pantomime taking place at the moment, though, is in the House of Commons where MPs embarked earlier this month on a six-night run of the Brexit withdrawal follies.
Opinion
The upcoming review of network codes, announced by Business, Energy and Industrial Strategy (BEIS) secretary of state Greg Clark in his Institute of Directors speech last month, is being carried out jointly by Ofgem and the department.
News
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