Governance

Editor's picks

The non-domestic water sector is continuing to underperform in long-standing problem areas, market operator MOSL has concluded. Its latest market performance report highlights issues around billing, customer service and meter reads. It has also published peer comparison league tables.
News
Business water retailers will be given leeway on settlement deferrals and can list customers’ premises as vacant if they are temporarily closed due to coronavirus, under new rules. Utility Week examines the fresh measures Ofwat and MOSL have introduced to support retailers facing a collpase in their cashflow as a result of coronavirus.
News

Featured

Even before the coronavirus, understanding which of their customers would come under the broad umbrella of “vulnerable” was a key challenge for utilities companies. Here data specialist Mike Fox looks at ways companies can use their own data to search out difficult-to-identify vulnerabilities.
Opinion
In the latest of a series of articles exclusively for Utility Week members, Maxine Frerk – former senior partner networks at Ofgem – gives her view on the price control processes across the utilities sector. She examines the themes emerging from the PR19 appeals and what read across we can identify for the price reviews in energy.
Opinion
With a structured mentoring programme, utilities can enrich the working lives of employees and pass on hard-won experience to the next generation.
Opinion

Latest in Governance

Energy price cap champion Martin Cave has been appointed chair of Ofgem, according to media reports.
News
An independent commission set up to improve standards of support for energy customers in vulnerable circumstances has appointed five commissioners and published a call for evidence.
News
Environment secretary Michael Gove has called for the amelioration of the water sector and has offered to give Ofwat more powers to make this happen. Now Ofwat has responded with its plans for how the water sector will be reformed. Katey Pigden investigates.
Analysis
Environment secretary Michael Gove has welcomed Ofwat’s proposed measures to “address concerns” about the financial practices of some water companies.
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