Technology

Editor's picks

Northumbrian's director of corporate affairs Louise Hunter praises the innovation and flexible hard work of the teams that enabled them to transition 500 staff to homeworking while maintaining customer services and answering increased calls about financial support. She also reflects on which of the new ways of working being adopted during lockdown will become the "new normal".
Analysis
Scottish and Southern Electricity Networks has secured £320,000 of funding from Ofgem’s Network Innovation Allowance to develop a portable charging device for electric vehicles. The 18-month Local Electric Vehicle Energy Loop project will seek to address short term fluctuations in demand, for example, due to increased travel by both tourists and local drivers during warmer months or road works or accidents that prevent access to some charging points.
News
Uniper and Siemens have agreed to work together to scale-up the production and utilisation of “green hydrogen” across energy, transport and industry. As part of the cooperation agreement, the long-running partners will explore the potential for existing fossil fuel power stations and storage facilities - both coal and gas in the case of the former – to be converted to operate with hydrogen.
News

Featured

Utility Week’s community of innovation and technology leaders were asked to summarise the key transformations utilities must achieve within the 2020s in order to sustain relevance and legitimacy in a changing world. Here’s what they said.
Analysis
How keen are UK utilities to adopt open data principles and why? An exclusive industry research report sheds light on the sentiment of technology and business leaders across the energy and water sectors.
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Latest in Technology

The ability to navigate the peaks and troughs of an increasingly intermittent energy system requires long-term thinking about storage and flexibility. But, as experts tell David Blackman for the latest feature in our Countdown to COP series, substantial work is still needed to introduce the right market structures.
Analysis
SP Energy Networks (SPEN) has begun using drones to inspect its network assets as part of the company’s bid to reduce emissions. In the past the company has relied solely on helicopters to visually assess more than 2,000 towers and electricity transmission structures across its transmission network covering central and southern Scotland.
News
Debt and collections leaders in utilities remain braced for the wave of debt and affordability woes they know will come with the end of government’s coronavirus support measures. Are they armed with the right products, resources and data to service the new scale and profile of customers in arrears?
Downloads
Utilities suppliers are in uncharted territory with new disruptive competitors, ever-increasing customer expectations, an ageing population, disruptive technology, and the drive towards sustainability, all putting pressure on the sector. This webinar explores how utilities can use artificial intelligence (AI) to drive personalisation.
Webinars
Energy retailer Bulb has outlined plans to offer low-income or vulnerable customers a free smart thermostat. The company will trial the free fittings of Google Nest Thermostat E devices in 2,000 West Midlands homes and, if successful, will expand it to 30,000 properties across the UK.
News
Last month Anglian expanded its Shop Window project, which aims to use the town of Newmarket as a live testbed for innovative solutions to the problems the water sector is facing now, and for the future. Utility Week chats to the driving forces behind the project.
Analysis
Western Power Distribution has launched an open access online portal offering a “wealth of data” on consumption, generation and loads across its network. The Beta Connected Data Portal is the first of its kind to be launched by a distribution network operator in Great Britain.
News
The pandemic ushered in a huge change in utility customer services culture at a pace which could not have been predicted. The new Insight Report from Utility Week uncovers the short-term tactics that companies deployed and considers how these can be honed into longer-term strategies to improve customers’ experience and company efficiency.
Downloads
Creating the conditions for innovation and achieving net zero will be top of the agenda at Utility Week Live Summit, an exclusive virtual thinktank unveiled by the publisher of Utility Week.
Analysis
EDF has trialed a new self-service app to support the testing of its workforce for Covid-19, ensuring critical work can continue at its nuclear sites during outages. The company says the testing has enabled it to continue with its statutory outage programme without interruption and without any disruption to service.
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