Domestic water retail

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United Utilities has sold the stake it has held in Estonian water company Tallinna Vesi for more than 20 years. It will use the proceeds from the sale for its green recovery plans for the north west region
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Household water bills are set to drop by an average of £2 from April, which after inflation will be the same rate as a decade ago. Bills and reductions vary between companies, but most households will save at a time when more customers across England and Wales are accessing payment support schemes than ever before.
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Bristol Water’s wholesale division was voted the best performer by retailers in the inaugural R-Mex ratings and was consistently high in the preceding league tables. The company built the division to be customer-centric and is now applying that formula to the wider business. Chief operating officer Richard Price talks to Utility Week about what’s been achieved and what’s next in the strategy.
Interviews

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Thames has begun a trial using smart technology that monitors sewers and alerts the company if problems emerge before they cause blockages.
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Four UK utilities have been included in the 2021 Bloomberg Gender Equality Index for commitment to making workplaces more inclusive and increasing transparency of reporting
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Latest in Domestic water retail

To address some of the problematic elements of decarbonisation in the water sector, this virtual innovation festival jointly hosted by Anglian, Yorkshire and Essex & Suffolk will look towards COP26
News
South Staffs has engaged with farmers and land managers to trial companion crops for maize fields as part of a catchment management scheme that has seen nitrate run off reduced by 50 per cent
News
SES Water has created a campaign to debunk commonly held myths about water consumption at a personal, local and global level as part of its efforts to reduce consumer demand in its region.
News
Thames Water and Kingston Council are embarking on a project to capture heat from effluent at a wastewater treatment site and supply it to new housing estate via a district heating network. The network will eventually be expanded to serve public and commercial buildings in Kingston town centre.
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As part of our Countdown to COP campaign, Utility Week speaks to Iain McGuffog, director of strategy & regulation at Bristol Water. He discusses the importance of a community-led approach to reaching net zero, opportunities under Brexit and why some failures will be inevitable if ambition and innovation are truly stretching.
Interviews
Research by the The Financial Conduct Authority (FCA) has identified 27.7 million UK adults as having characteristics of vulnerability such as poor health, experiencing negative life events, low financial resilience or low capability. It has set out its view of best practice for firms in dealing with vulnerable customers, which have been supported by trade bodies representing utilities.
News
Yorkshire Water's CEO Liz Barber delivered a keynote speech at Utility Week's Customer Summit in which she shared the business' vision for the future and how it plans to get there.
News
Thames Water has upgraded two slow sand filter beds at a water treatment site to produce one third of the capital’s water. Supply to London was maintained while the work was completed at site over the past year.
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Portsmouth and Southern will publicly sign their bulk supply agreement today, marking an historic milestone for both companies. Chief executive Bob Taylor talks to Utility Week about how Havant Thicket exemplifies the water-only company's growing role in regional water resource planning.
Interviews
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