United Utilities has sold the stake it has held in Estonian water company Tallinna Vesi for more than 20 years. It will use the proceeds from the sale for its green recovery plans for the north west region
Household water bills are set to drop by an average of £2 from April, which after inflation will be the same rate as a decade ago. Bills and reductions vary between companies, but most households will save at a time when more customers across England and Wales are accessing payment support schemes than ever before.
Bristol Water’s wholesale division was voted the best performer by retailers in the inaugural R-Mex ratings and was consistently high in the preceding league tables. The company built the division to be customer-centric and is now applying that formula to the wider business. Chief operating officer Richard Price talks to Utility Week about what’s been achieved and what’s next in the strategy.
Thames Water and Kingston Council are embarking on a project to capture heat from effluent at a wastewater treatment site and supply it to new housing estate via a district heating network. The network will eventually be expanded to serve public and commercial buildings in Kingston town centre.
As part of our Countdown to COP campaign, Utility Week speaks to Iain McGuffog, director of strategy & regulation at Bristol Water. He discusses the importance of a community-led approach to reaching net zero, opportunities under Brexit and why some failures will be inevitable if ambition and innovation are truly stretching.
Research by the The Financial Conduct Authority (FCA) has identified 27.7 million UK adults as having characteristics of vulnerability such as poor health, experiencing negative life events, low financial resilience or low capability. It has set out its view of best practice for firms in dealing with vulnerable customers, which have been supported by trade bodies representing utilities.
Thames Water has upgraded two slow sand filter beds at a water treatment site to produce one third of the capital’s water. Supply to London was maintained while the work was completed at site over the past year.
Portsmouth and Southern will publicly sign their bulk supply agreement today, marking an historic milestone for both companies. Chief executive Bob Taylor talks to Utility Week about how Havant Thicket exemplifies the water-only company's growing role in regional water resource planning.