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Domestic water retail

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CCW embarks on crusade for vulnerable customers
Consumer watchdog CCW has set water companies a target of raising awareness of the priority services register from its current 42 per cent to 75 per cent by 2030. As part of a series of goals aimed at vulnerable customers, CCW also wants to helps turn around a situation where currently 51 per cent view the communication from their water company as poor.
News
CCW CEO: Shouting from the sidelines doesn’t change anything
Emma Clancy is only the second chief executive of water watchdog CCW, formerly CCWater, since it was formed in 2005. She talks to Utility Week about the advantage of a fresh perspective and the need to reposition the organisation as "part of the solution as well as pointing out the problem".
Interviews

Featured

Christine McGourty: Time for action not delegation
The climate crisis is the biggest challenge we are facing and we cannot expect politicians to sort it out: we all have a part to play, writes Christine McGourty, chief executive of Water UK
Opinion
Welsh Water embarks on sewage to vehicle fuel project
Welsh Water has secured £60,000 to fund a scheme that converts sludge to hydrogen fuel for its vehicle fleet and has added solar arrays at three of its sites. The new initiatives are part of the company's efforts to cut carbon emissions across its estate.
News
Pipes and soil studied to cut leakage
A study by UKWIR and University of Sheffield aims to understand the conditions that can cause buried pipes to leak. It will explore effects of pressure and environment to better inform how companies should invest in pipe maintenance
News

Latest in Domestic water retail

Ofwat names innovation partners
Ofwat has named Nesta as the lead organisation to deliver the water sector's innovation fund and competition. The foundation will be supported by Arup and Isle Utilities.
News
SVT welcomes 500 Kickstart apprentices
Severn Trent will be taking on 500 young people over the next year under the government's social mobility scheme, to offer six-month skills and training job placements for 16-24 year olds facing long-term unemployment.
News
UU creates UK’s first ‘smart water town’
United Utilities has created a town-wide smart water network in Macclesfield that incorporates AI to learn from patterns in the network data to detect leaks before they spring
News
CMA confirms extension to water company appeals
The CMA has confirmed it will publish its final determinations for Anglian, Bristol, Northumbrian and Yorkshire in February instead of December. It said the high level of stakeholder interest in the appeals meant it would make full use of the time available.
News
Ofwat adjusts price controls
Ofwat has adjusted water company price controls to reflect actual performance in 2019/20 instead of forecasted data. Thames, Southern, Yorkshire and Anglian saw the biggest change to allowed revenue for the so-called blind year
News
Christine McGourty: Time for action not delegation
The climate crisis is the biggest challenge we are facing and we cannot expect politicians to sort it out: we all have a part to play, writes Christine McGourty, chief executive of Water UK
Opinion
Welsh Water embarks on sewage to vehicle fuel project
Welsh Water has secured £60,000 to fund a scheme that converts sludge to hydrogen fuel for its vehicle fleet and has added solar arrays at three of its sites. The new initiatives are part of the company's efforts to cut carbon emissions across its estate.
News
Pipes and soil studied to cut leakage
A study by UKWIR and University of Sheffield aims to understand the conditions that can cause buried pipes to leak. It will explore effects of pressure and environment to better inform how companies should invest in pipe maintenance
News
Fast and flawed: Pressure mounts on CMA’s PR19 stance
Utility Week looks at the key themes emerging from the responses to the Competition & Markets Authority’s initial findings on the PR19 appeals. Was the panel qualified, did it have enough time and could an unhappy Ofwat move towards a judicial review?
Analysis
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