Ambitious regulatory and company targets mean leakage will be a key focus over the 2020-25 period and beyond. Find out what water firms are doing to tackle the problem.
As part of our Mind the Tap series, Utility Week talks to Affinity Water’s director of corporate affairs and communities, Jake Rigg, who has been instrumental in the success of the company’s #WhyNotWater campaign. He discusses the need to manage the message and reassure customers they don't have to radically alter their lives to save water. He also calls for urgent action to make new homes water efficient.
Leakage targets have been set by Ofwat to see a country-wide reduction of 17 per cent and some companies tasked with up to 25 per cent. A new report, available exclusively to Utility Week members, looks at how the sector is approaching the issue and some of the lessons learnt to date.
How can the sector promote trust, fairness and legitimacy at the same time as tackling the urgent transformations linked to the net-zero journey and technological advances? A panel including Ofwat’s Jonson Cox, Lord Deben, Northern Powergrid CEO Phil Jones and Michael Lewis of Eon, gave their view as part of the New Deal for Utilities debate
Market insight
Northumbrian Water chief executive, Heidi Mottram, talks to Utility Week about the success of the company’s tie-up with Anglian Water to create Innovate East - and how collaboration is key to breaking the mould.
If water companies aren’t currently meeting their leakage targets, it inevitably raises doubts over their ability to fulfill the ambitious goals of the next five years. This is the view expressed by the Consumer Council for Water in its annual report, in which it also chides firms for using the weather as a justification for supply interruptions.

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