Non-domestic water retail

Editor's picks

Thames Water has agreed to pay £11 million to non-household customers and water retailers after inaccuracies in its data provided to the central market operating system in 2017 led to inaccurate usage calculations and bills. Ofwat imposed a nominal £1 fine to reflect the compliance of Thames in improving its systems.
News
Non-household water market operator MOSL has set out suggestions for how to include concerns of the business sector in PR24 plans including setting ODIs to allow wholesalers to invest in metering and data.
News
MOSL has launched a £1 million fund to encourage innovation in the non-household water sector. It is designed to improve the market and deliver benefits to business customers.
News

Featured

The non-domestic water sector's battle against long unread meters is livening up. With the pairing initiative and the risk of regulatory penalties, long unreads have never been a hotter topic.
Downloads
A lack of adequate smart energy data for non-domestic consumers is a barrier to the government’s net zero commitments, a consultation has warned. The Department for Business, Energy and industrial Strategy said the current rules mean non-domestic consumers have a limited ability to engage with their energy use and the benefits provided by smart meters. As such, the department is proposing changes to supply licence conditions.
News
Ofwat has confirmed its decision to temporarily increase the maximum prices business retailers are permitted to charge as a result of increased levels of bad debt. Under the regulator's plans, where bad costs across the market exceed 2 per cent of revenue, retailers will bear 25 per cent of the costs, with the rest passed on to customers.
News

Latest in Non-domestic water retail

With water retailers facing a mounting volume of deferred or unpaid bills from business customers, a focus on improving payment allocation can help them keep their cashflow healthy, argues Parseq’s Craig Naylor-Smith
Opinion
United Utilities has put its renewable energy business up for sale, with the process expected to commence in June. The water company said the disposal of its renewable energy assets - valued at £65.5 million - will allow it continue to benefitting from their output while reinvesting the proceeds in other low carbon projects.
News
Thames Water has been investigated by Ofwat over concerns its smart meter rollout approach breached competition rules by restricting access for retailers and third parties to meters and data. Thames has proposed a series of formal commitments, which if implemented would close the case.
News
After six years of underinvestment, Northern Ireland Water has been granted £2.1 billion to spend on capital investment programmes to improve infrastructure as well as to meet climate and environmental goals. The increase in capital investment will enable the company to provide wastewater treatment services that have lagged behind the rate of housing growth.
News
Thames Water's head of smart metering talks about the trials, tribulations and many benefits the company has seen since it began the UK's first major smart water meter rollout
Interviews
Severn Trent will begin paying water retailers to encourage their customers to use less water during times of high demand. The trial, aimed at reducing demand during the summer, will offer a number of incentives including peak-demand alerts and cash incentives to lower consumption at key times.
News
Water2Business has been ranked as the top-performing retailer with more than 5,000 connection points for 2020/21 closely followed by Business Stream and Everflow. Market operator MOSL also analysed the impacts of Covid-19 on the non-household water sector and found consumption, switching and meter reading activities all fell during the past year.
News
Business Stream has outlined its plans to cut carbon emissions from its organisation by 20 per cent in the coming year against a 2018/19 baseline as part of broader ambitions to achieve carbon net zero by 2040.
News
An environmental group has threatened legal action against environment minister Rebecca Pow’s department for not dealing comprehensively with combined sewer overflows.
News
Water companies from across the UK as well as supply partners, NGOs and academic groups have been awarded funding for 11 projects from the Ofwat Innovation Fund to tackle shared problems faced by the sector. See the full list as well as the thoughts of Ofwat's John Russell.
News
Close
Close

Request a call back