Non-domestic water retail

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Thames Water has agreed to pay £11 million to non-household customers and water retailers after inaccuracies in its data provided to the central market operating system in 2017 led to inaccurate usage calculations and bills. Ofwat imposed a nominal £1 fine to reflect the compliance of Thames in improving its systems.
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Non-household water market operator MOSL has set out suggestions for how to include concerns of the business sector in PR24 plans including setting ODIs to allow wholesalers to invest in metering and data.
News
MOSL has launched a £1 million fund to encourage innovation in the non-household water sector. It is designed to improve the market and deliver benefits to business customers.
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Featured

The non-domestic water sector's battle against long unread meters is livening up. With the pairing initiative and the risk of regulatory penalties, long unreads have never been a hotter topic.
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A lack of adequate smart energy data for non-domestic consumers is a barrier to the government’s net zero commitments, a consultation has warned. The Department for Business, Energy and industrial Strategy said the current rules mean non-domestic consumers have a limited ability to engage with their energy use and the benefits provided by smart meters. As such, the department is proposing changes to supply licence conditions.
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Ofwat has confirmed its decision to temporarily increase the maximum prices business retailers are permitted to charge as a result of increased levels of bad debt. Under the regulator's plans, where bad costs across the market exceed 2 per cent of revenue, retailers will bear 25 per cent of the costs, with the rest passed on to customers.
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Latest in Non-domestic water retail

As MP for Thirsk and Malton and Chair of the Environment, Food and Rural Affairs Select Committee, I have experienced first-hand the need for urgent reform of the water industry. Customers are facing rising energy bills and we need to keep water bills down.
Comment
The water industry will act defensively in the competitive retail market and is significantly unprepared for the challenges it will present, according to exclusive research published today by Utility Week. However, that overall picture masks pockets of enthusiasm and reaction.
News
Indecisive, incomplete and outdated: the smart meter rollout plan could learn some lessons from digital TV.
Comment
Rob De Nijs argues that smart water meters could do wonders to help water companies detect leaks.
Opinion
As the energy sector gears up to install smart electricity and gas meters in every home in the UK by 2020, water is getting “left behind”, according to the Society of British Water and Wastewater Industries (SBWWI).
News
“This reorientation away from ticking the boxes towards what our customers are telling us… it’s been an incredibly profound change for the industry.” Matthew Wright,chief executive, Southern Water
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