Non-domestic water retail

Editor's picks

Defra's strategic policy statement to Ofwat has set out expectations for the regulator to improve the non-household water market in relation to retail, new connections and developer services. This includes protections for billpayers in the event of retailer failure as well as for small, less engaged business customers.
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Featured

The winners of the Water Industry Awards 2022 have been revealed as the sector celebrated the achievements of water companies and their partners over the past year at The Vox in Birmingham.
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Utility Week's latest round-up of appointments across the sector includes a new chair at the Environment Agency; a non-executive director joining SES Water from BP and a new addition to the Crown Estate.
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South West Water has become the sixth wastewater company that Ofwat has opened an enforcement case against as part of its ongoing investigation into wastewater treatment works. The regulator also provided an update on the investigation, saying some companies may not be properly assessing the compliance of sites with treatment requirements and may lack the operational data to do so.
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Latest in Non-domestic water retail

“This reorientation away from ticking the boxes towards what our customers are telling us… it’s been an incredibly profound change for the industry.” Matthew Wright,chief executive, Southern Water
Interviews
Ofwat says it expects water company boards to self-regulate to clean up corporate governance if they are to escape new licence conditions, reports Ellen Bennett.
News
Scottish water and sewerage company, Business Stream, says savings for the public and third sectors are expected to reach £37.1 million through a contract extension deal.
News
Utilities can mobilise charities to extend the reach of their corporate social responsibility programmes, says Stephen Burke
Opinion
The show must go on, whatever the weather. Justin Pugsley finds preparation, rapid response and insurance the vital ingredients for utility resilience through winter weather
Opinion
Well behind the pack in 2002, Scottish Water at ten has smashed expectations and is taking on new Hydro Nation challenges, says Karma Ockenden.
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