Affinity has boosted the services it offers to customers by adding a remote video sign language service and working with UK Power Networks to share information with customers on their respective Priority Services Registers.
Effective stormwater management is a real puzzle. Like the famous Rubik’s cube you need to look at things from all sides and angles, juggling a huge range of variables to resolve the challenges each and every project presents. Plus of course meeting regulatory requirements, which themselves are constantly being amended and updated.
Thames Water has agreed to pay £11 million to non-household customers and water retailers after inaccuracies in its data provided to the central market operating system in 2017 led to inaccurate usage calculations and bills. Ofwat imposed a nominal £1 fine to reflect the compliance of Thames in improving its systems.
Elexon has confirmed the Credit Assessment Price will rise to its highest ever level following a short consultation. Concerns have been raised that the increase could add pressure to energy retailers in the coming months and possibly contribute to further failures.
Macquarie has signaled its determination to plough capital into the water sector's whipping boy Southern Water as it continues its struggle to "become brilliant at the basics". Industry analyst Nigel Hawkins examines the bid and its background.
Vodafone's head of innovation Danny Kelly tells Utility Week about its new software platform that he says will allow water companies to combine data from both new hardware and legacy assets to create smarter networks.
It's been a long, slow process improving our housing stock.
In the new-build sector, the government has taken immense care to keep housebuilders on side. Those builders have had years of warning of when energy efficiency standards will be tightened, and a roadmap towards still better standards in future that could not be clearer. Nonetheless, housebuilders have complained that capital costs will increase, and prices will go up for buyers.
Increasing demand by a growing population, climate change, escalating energy prices and an ageing infrastructure are all combining to build pressure on our water networks. How we all manage and consume water needs to evolve to cope with future demand. New technologies are emerging that will improve distribution network operations and efficiencies, as well as making consumers more aware of the cost - and hence affect how they use water.
Heidi Mottram came into the top job at Northumbrian Water from a distinguished career in rail. Two years on, she talks to Megan Darby about sustainability, regulatory drama and why some people in the industry need to grow up