Workforce & Field ops

Why engaged employees can solve the customer conundrum

Customer satisfaction with utilities is at a low ebb. Could taking steps to improve employee engagement turn things around? Senior figures from UK Power Networks, Thames Water and Utilita share their views with Utility Week.

04/09/2023

Analysis

Designing service to boost trust

Does targeting trust change the way service is designed? Service leaders at Southern Water, UK Power Networks and Utilita share their views.

On demand

Webinars

Extreme weather now number one risk for utilities

Utility Week’s landmark risk report reveals extreme and unpredictable weather is the primary risk facing energy networks, trumping threats to cyber security. Read the report to learn what other key challenges the industry faces and how they might be mitigated from senior leaders in the sector.

12/06/2023

Downloads

Navigating supply chains in a post-Covid era

Securing the right resources and skills to fulfil the UK’s ambitious renewables build-out targets will require close collaboration between the energy sector and supply chain. Bruce Woodfield, of Tower Supplies, gives his view on how that collaboration can work in practice.

31/05/2023

Opinion

Water pollution – why CSOs aren’t the only challenge

What are the challenges facing water companies both in the UK and Europe when it comes to addressing pollution? This new report sets out the environmental challenges facing the sector and the opportunities to improve water quality and rebuild public trust.

11/01/2023

Downloads

Utility Week Awards 2022 Review

The Utility Week Awards 2022 Review showcases the winners and finalists across all 13 categories, along with comments from Greg Jackson, chief executive of Utility of the Year, Octopus Energy, and our Industry Champion Jonson Cox.

16/12/2022

Case studies

Building the skills pipeline – how the water network can get it right first time

An infrastructure skills shortage is already here for utilities. This report draws insight from water companies and their peers to examine how the sector must tackle this challenge by attracting the right staff and giving them the skills to work at peak efficiency.

07/11/2022

Downloads

National Grid rewires first pylons in £130m network upgrade

National Grid has completed the first stage of a £130 million project to refurbish its overhead line network between Lincoln and Stevenage.

13/10/2022

Case studies

Could water firms achieve ‘suspiciously low’ leakage?

Asset management experts from Thames and SES Water set out key challenges and potential enablers of proactive maintenance regimes as they strive to replicate ‘suspiciously low’ leakage levels achieved in the Netherlands.

11/10/2022

Analysis

Yorkshire Water trials new sludge screen

Yorkshire has added a novel sludge screen to a wastewater treatment site that, if successful, will be rolled out to other locations. Dubbed 'The Beast', the screen was developed in the US to filter sludge directly from a tanker rather than via a holding tank.

10/10/2022

News

Networks warned not to be complacent on ‘Storm Arwen 2’

An academic has warned energy networks to respect the serendipity of winter storms and ensure they are fully stress-tested for all potential impacts. Professor Keith Bell, of the University of Strathclyde, said that despite electricity distribution networks (DNOs) claiming lessons have been learnt following the devastation caused by Storm Arwen, resilience remains undervalued by some in the sector.

06/10/2022

News

Meet the Innovators: Abhishek Vinod Singh, AiDash

Abhishek Vinod Singh, chief executive officer and co-founder of AiDash, discusses how his firm has helped utilities harness satellites and AI to improve resilience, efficiency and sustainability, and explores the climate challenge facing the sector.

04/10/2022

Interviews

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