This insight report from Utility Week in association with Quadient examines how, as utilities open up more communication channels to customers, they can ensure their operations become more efficient – and what role technology plays in this.
Download this Insight report to read more about:
· How lockdown and the coronavirus is changing the way customers want to communicate with utility suppliers
· The customer communication strategies being employed by a number of utility firms
· The new messages needed to communicate with customers in these unprecedented times
· Different communications technologies gathering popularity and the role of customer communications management systems versus customer relationship management systems
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