Water Plus

Locking down retailer protections

The second lockdown has forced many businesses across the UK to close once again. However, the full suite of protections for non-domestic water customers have not been reinstated. Utility Week talks to the chief executives of Business Stream, Castle Water, Water Plus, Waterscan and Wave, among others, about their concerns on how the latest restrictions will affect an already fragile market.

UU pledges to prioritise safety and support ‘over any short-term impact’

As well as reflecting on the company’s performance in the past financial year, and price control period, United Utilities chief executive Steve Mogford has addressed the impact of Covid-19, saying the safety of staff and support for customers will be the unequivocal focus regardless of the hit to finances and targets. The company also revealed £51 million of losses on its Water Plus retail joint venture.

SVT pledges £1m for coronavirus community fund

Severn Trent will donate £1 million to assist communities in its region affected by the impact of coronavirus. Meanwhile the company said it has sufficient resilience to ride the wave of the pandemic

UU: Uncertainty will slow the recovery of Water Plus

Water retail complaints continue to fall

CCW has warned water retailers to "get their act together" as complaints remain higher than before the market opened, despite falling for a third successive quarter.

Public sector sees energy and water as low priority for efficiency

A survey has shown that public sector employers are failing to focus on their energy and water usage as key efficiency goals.

Strategies and solutions for tackling leakage

Business water retailer rankings revealed

Market operator MOSL has published the second of its league tables, showing how retailers and wholesalers performed over the past six months.

Water customers’ satisfaction has risen since 2016

Sharp rise in water complaints

In its report released today, CCWater highlights how three companies have been warned over the number of complaints they received, after complaints rose sharply for the second successive year.

Water retailers fail to get business complaints down

Water retailers have failed to “turn the tide” on business complaints, which have remained high in the second year of the open market, the Consumer Council for Water has warned.

Business water switches hit 8%

Almost 8 per cent of business water supply points have now switched retailer, according to the latest figures from the market operator MOSL.

Two-thirds of Water Plus complaints linked to wholesalers

Around 60 per cent of the complaints about Water Plus from non-household water customers relate to a wholesaler, chief executive Andy Hughes has insisted.

Self-supply a ‘threat to water retailers’

Water retailers have warned of the threat self-supply presents, as it effectively takes a customer out of the market.

Water retail complaints hit record high

The Consumer Council for Water (CCWater) said it received 1,110 complaints from non-household customers between 1 July and 30 September this year – almost double those received in the same period last year.