Welsh Water

Novel tariffs to be trialled across water sector

Ofwat: Customer service still has a long way to go

Prosecution does not help the environment, regulator says

Ofwat lowers customer returns by £43m

Welsh Water to spend £40M on ‘significant’ sewage problems

Welsh Water will spend £41 million replacing a faulty sewage treatment plant, upgrading four other sites and reducing the number of spills from sewer overflows in south west Wales. The work is needed to address "significant compliance issues" identified by regulator Natural Resources Wales (NRW) at Cardigan.

PR24: Welsh Water customers support bills hike

Welsh Water has strong customer support for its ambitious business plan, despite almost half of customers admitting the proposed bills will be difficult to pay. The company has set out plans to improve services and performance for the years to 2030 and will ask customers to pay an extra 26%.

Water bills could rise by up to 64% by 2030

Water firms seek £96bn across AMP8

Water companies owe billpayers £236 million for underperformance

Welsh Water added to leakage probe

Carbon-neutral wastewater plant leads Ofwat innovation winners

Breaking down the water sector’s postcode lottery

The current disjointed approach to social tariffs in the water sector leaves consumers at the mercy of a postcode lottery.  With each water company setting its own support mechanisms, calls for a single social tariff have increased during the cost-of-living crisis. While water companies do all offer financial help to billpayers, the generosity of support available varies from company to company. As part of our Action on Bills campaign, Utility Week has broken down the support currently offered by the country’s water companies.

Welsh Water bosses latest to waive bonuses

Gender pay gap widens across utility sector

Water chiefs warn CSO data misses harm caused