Consumer Focus urges customers to get service and compensation they are entitled to from energy suppliers

Customers should ensure they know the levels of service they are entitled to from energy suppliers and chase compensation if suppliers fall short, Consumer Focus said today.

In conjunction with industry and regulator the watchdog has produced a guide – available here – which will be sent to every UK household over the coming weeks.

To promote it, Consumer Focus has listed the top 10 entitlements that consumers should know. These include £250 if they are switched supplier without permission, and compensation if suppliers do not arrive to read a meter within a two hour timeslot.

“Households across the country are worried about their energy bills,” said Adam Scorer, Consumer Focus director of policy and external affairs. “But the simple fact is many people don’t know what their rights are or where to find help, and they could be losing out as a result.” Scorer said the Staying Connected booklet would help ensure people “get the most” from their energy supplier.