‘Customers are for life, not just for a price review’

PR19 has been the water sector's most customer-focused ever with more than five million people involved in the writing of the business plans. CCWater and Ofwat discuss how the research should be used as an opportunity to learn more about customers, not as a box-ticking exercise

Close
Close

Request a call back

[contact-form-7 404 "Not Found"]