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Utilities are pressured from all sides to deliver more value, more reliably, at a lower cost whilst adapting to customer experience targets.

Whether you are completing scheduled maintenance or doing a customer install or emergency repair, exceeding customer expectations whilst maximising technician utilisation and first time fix rate has never been more important. That’s why getting field workforce scheduling, and parts processes not just managed competently—but fully optimised—has become the make-or-break for many businesses. But what defines best-in-class scheduling optimisation? 

Download this whitepaper to learn what it takes to challenge service management with best-in-class optimisation

Download the full report

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